Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast is looking for an experienced UX Copywriter to join the Business Service’s Product Experience team. This position will work alongside developers and designers to create and maintain copy for products, features, offers, and account management on Comcast Business digital properties, ensuring all work aligns with the overarching content strategy as laid out by team leadership. The UX Copywriter will manage their own projects while keeping the copy team and leadership in the loop on its progress. They’ll be responsible for creating award-winning copy of their own, while adhering to messaging guidelines and best practices for all products and developing all written elements throughout a given project. The ideal candidate will be able to work independently, plus possess the critical thinking skills that enable them to understand the entire end-to-end customer journey and articulate it through thoughtful, informed content. Content Management System experience a plus.

Job Description

Core Responsibilities

• Work with various stakeholders—design, development, SEO, and marketing and communications teams, among others—to produce UX copy, internal communications, and other pieces as needed

• Contribute to the team’s overall understanding of product and project relevance and user behavior, specifically from a narrative perspective

• Maintain accurate, up-to-date copy files; track messaging feedback (from stakeholders and legal reviewers)

• Produce concepts and copy that are inspired, fresh, and engaging

• Contribute to and help maintain content strategy as set out by leadership

• Attend team meetings throughout project lifecycle and report on project status

• Stay up-to-date with and work within developer specs and design best practices

• Inherent understanding of branding, tone, and voice

• Work with copywriting team peers to ensure cohesion and consistent quality across all pieces

• Take a solution-oriented approach to projects and be a self-starter

• Assess and interpret product, user research, and design requirements

• Analyze relevant internal and external sites to determine best practices

• Regular, consistent, and punctual attendance

• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years