Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Manager, Complex Enterprise Sales Engineering is responsible for overseeing multiple Client/Sales Engineering teams selling Comcast Custom Solutions Portfolio and High-Capacity Ethernet Networks, Internet, Video and Advanced Voice based services to Named Global/National Enterprise Accounts. Will manage and oversee a team of sales engineers responsible for specific named accounts, territory, and verticals. Provides day to day SME level support, training and participates in overall account strategy in partnership with Sales leaders across the Enterprise HQ account teams for both acquisition and account base management. Provides feedback and influences product roadmap, directs and participates in special projects to include tools, processes and design improvements. Influences and integrates overall team strategy to meet and exceed company goals. The role will be virtual with up to 30% national travel. The ideal candidate will reside in Eastern time zone.

Job Description

Core Responsibilities

• Drive Comcast Business sales by leading, coaching and developing the sales engineering team.
• Develop and implement processes and procedures to improve sales effectiveness and efficiencies.

• Support Fortune Level Accounts and large Distributed Enterprise domestically and globally.
• Provide expertise in Managed Services, Security, Deployment Services and Professional Services as well as in depth knowledge of Transport and Internet Transports, data center and colocation.
• Effectively manage high level engineers across a distributed virtual environment.
• Drive difficult discussions and escalations across C-level customer levels and with internal stakeholders up to SVP level and above including non-standard contractual language, SLA and technical product specific details.
• Navigate financial and pricing level conversations to include Capex/Opex and other modeling. Must be able to translate complex solution and hardware concepts with internal teams and translate into common business language.
• Attend on-site in person and virtual sales appointments, QBRs, executive briefings and marketing-based events.
• Monitor and prepare reports; forecast monthly, quarterly and annual sales results and other activity and performance measurements.
• Exhibit excellent written and oral communication skills, interpersonal skills and planning, presentation and organizational skills.
• Translate customer requirements into current portfolio and drive complex solutions from concept to implementation. Hold direct and partner team members accountable to completion of projects and daily tasks.
• Drive alignment across the organization and business units for a common goal.
• Act independently to solve business problems and upward manage escalations, timelines and other business needs appropriately.
• Identify and implement improvements in business processes yielding increased sales performance and/or operational efficiency. through excellent time management, decision-making and human relations skills.
• Establish and cultivate effective business relationships, both cross-functionally and with Division and HQ Business Services teams and with internal organizations to insure maximum effectiveness of the sales engineering organization.
• Stay abreast of competitive landscape and emerging technologies to best position Comcast in the marketplace.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Up to 30% national travel required.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.