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Job Summary
Job Description
Core Responsibilities
Leads a world class user experience design team to drive both customer and business results, with a strong command of UX strategy, research, interaction and visual design capabilities.
STRATEGY
Contributes to developing a long term UX vision across multiple design teams that brings about innovative, consumer-focused experiences that meet business and customer goals.
Communicates vision and design to all levels of the organization through facilitating design sessions, conducting design walkthroughs, and presenting work to senior leadership.
Oversees experience initiatives and ensures recommendations are appropriately shared to help inform eCommerce strategies and designs, with a view on improving the user experience.
DESIGN OVERSIGHT
Manages and leads a team of UX Designers, Information Architects, Visual Designers, Prototypers, Usability Analysts and augmented consultants.
Drives the design and development of innovative user interfaces and interactions which result in improved user productivity, discoverability and simplicity.
Maintains the highest standards of product usability and design quality and takes the lead role in directing the team, as well as ensuring that projects are assigned and delivered on deadline.
Leads teams to design consistent user experiences across all platforms based on proven methodologies and research, while defining and adhering to style guides.
Serves as a thought leader in eCommerce experience design principles.
COLLABORATION
Engages UX Research teams to capitalize on key findings throughout the creative process. Manages the effort to prepare for, facilitate, and analyze the results of usability tests to incorporate into detailed designs.
Knows why: partners with analytics teams to execute on data-driven solutions.
Creates scalable solutions for cross platform capabilities.
Participates in project definition activities and cross-team exercises to outline and document project scope.
Employs appropriate design documentation throughout the product lifecycle, including user experience strategy documents, prototypes, visual style guides and user interface specifications, site maps, flow diagrams, wireframes, customer journey maps, and high-res visual comps.
Manages outside vendors, contractors and related budgets.
Expert in the application of development methodologies that supports collaborative, iterative and improved design.
Ensures a positive, collaborative cross-functional atmosphere and process across all of Comcast with specific attention on the UX cross-discipline teams.
OTHER
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Qualifications:
Possesses strong executive presence – can present to C-Suite, command a room, and tell the story behind every experience.
Develops strong partnerships with Product Management, Business, MarCom, Brand, Sales, Customer Experience, Content and Development stakeholders to define shared vision and goals.
10 years in a leadership role focused on user experience and/or interaction design experience for digital interfaces.
Ability to lead multiple projects at once, demonstrating the agility needed to deliver on time and to standard.
Ability to distill and organize large amounts of complex information into simple, usable application designs.
Leads and mentors UX teams in ideation and concept explorations, as well as on-time delivery to roadmaps.
Thought leader that is also hands-on.
Superior communication and leadership skills.
Outstanding facilitation, brainstorming and collaboration skills – team builder and collaborator.
Experience managing both in-house talent as well as external design agencies, and related budgets.
Experience implementing design systems.
Experience working in a matrixed, agile environment.
Possess strong technical acumen and an ability to understand new technologies.
Familiarity with fundamentals of web and mobile OS.
Familiarity with designing for CMS and component-based systems, as well as design delivery to content-management and development teams that support build-out of those systems.
Excellent written and spoken communication skills (both technical and non-technical).
Awareness of industry and competitor best practices.
Employees at all levels are expected to:
Disclaimer:
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years
Full Time
Transportation
$170k-211k (estimate)
05/10/2024
05/24/2024
CHESAPEAKE, VA
15,000 - 50,000
2018
DONYELL GALLOP
$500M - $1B
Transportation
The job skills required for Director, UX include Leadership, Agile, Initiative, B2B, Digital Marketing, Product Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, UX. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, UX. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director, UX positions, which can be used as a reference in future career path planning. As a Director, UX, it can be promoted into senior positions as an UI/Usability Design Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, UX. You can explore the career advancement for a Director, UX below and select your interested title to get hiring information.