Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for implementing policies and programs which promote the Company's standing in the community. Develops and maintains strong business relationships ensuring a successful corporate/community partnership. Represents the organization at community gatherings and/or forums. Supports the integrated business practices and planning efforts for civic engagement, philanthropy and corporate responsibility investment and reporting; manages and creates relationships with leading corporations, civic engagement and service organizations. Manages a team which may include exempt and non-exempt employees. Serves as Subject Matter Expert and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

Job Description

Core Responsibilities

• Supports execution and planning for digital equity strategic portfolio for engagement and activation efforts to accelerate internet adoption including Internet Essentials, Internet Essentials Partner Program, Lift Zones, RISE and various government stimulus programs supporting broadband adoption.
• Plan programs that grow the business and enhance the organization's relations with the community, the public, governmental authorities, and employees.
• Responsible for supporting our network expansion efforts while leveraging social impact experience to drive positive change. This role will play a pivotal role in bridging the digital divide by leveraging Comcast's digital equity assets.
• Analyzes the needs of the residents of the community as well as plans and implements ways and means in which the company and its employees may become more involved and more effective in meeting those needs through Team UP engagement – volunteerism, Matching Gifts, and learning to become a stronger community leader.
• The ideal candidate will be an experienced leader with a strong background in community engagement, social impact, and project management.
• Collaborate with cross-functional teams to develop and execute strategic plans for network expansion in underserved areas.
• Utilize social impact expertise to design and implement digital equity initiatives aimed at narrowing the digital divide, ensuring equal access to technology and resources.
• Lead and manage Comcast's Team UP volunteer initiatives, fostering community relationships and creating a positive impact in newly expanded regions.
• Build and maintain strong partnerships with local organizations, government entities, and community leaders to enhance Comcast's community presence and influence.
• Develop and execute metrics-driven strategies to measure the success and impact of community initiatives, focusing on return on investment (ROI) and meaningful outcomes.
• Regularly analyze data and provide reports on the progress and effectiveness of network expansion efforts, digital equity initiatives, and volunteer engagement.
• Collaborate with internal and external stakeholders to ensure alignment with Comcast's corporate social responsibility goals and objectives.
• Ensures operational plans are aligned with business objectives.
• Develops, manages and staffs community events throughout the region. Identifies and coordinates engagement at community events, contributions and sponsorships designed to support business objectives.
• Implements tracking system to measure effectiveness of initiatives.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years