The Lead Certified Medical Assistant (LCMA) is an experienced professional with experience in the full array of CMA care, with a proven record of strong collaboration and leadership skills. In this role, the incumbent will lead a collaborative team of CMA professionals by providing day-to-day guidance and mentorship. This role will work closely with providers across multiple specialties as well as with other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of service orientation, trust, empathy, safety, and inclusion

· Greet and interact with patients, visitors, vendors, and all faculty and staff in a courteous, helpful, professional, and ethical manner.

· Prepare patients for their visit including:

o Pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).

o Providing instructions to patients in a manner that facilitates efficient patient safety and standard operations for the practice.

o Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.

o Assisting physicians or other clinical staff with examinations, procedures, and department- specific therapies as requested.

o Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.

o Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.

o Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.

o Entering orders in Epic as required.

o Managing a smooth clinic flow by assessing and anticipating physician schedules and using clinical space effectively.

o Identifying patients using at least two identifiers.

o Notifying physicians and nurses of emergencies and performing first aid.

Maintain patient and workplace safety by:

o Taking initiative to resolve patient safety and patient experience concerns within the scope of practice/training/education.

o Following and adhering to Infection Prevention and Control guidelines.

o Creating an environment of safety by utilizing practice standards.

o Processing, sterilizing, and organizing instruments daily.

o Ensuring that the overall condition of the treatment room is clean and safe according to practice standards. Escalating any issues as appropriate. Ensuring inventory and adequate supply of personal protective equipment and other hygiene products in the patient treatment area. Notifying management when supplies are low and need re-stocking.

· Perform venipuncture.

· Perform additional specialty-specific duties as assigned and based on clinical operational needs.

· Other duties as assigned within professional scope of practice/training/education.

Front Desk Support Duties

· Collaborate with Front Desk staff to expedite the delivery of quality patient care, provide an excellent patient experience, and promote patient flow. Duties include:

o Managing and tracking the patient flow from arrival until exam room departure using an EMR system, including welcoming and informing patients of any delays.

o Serving as a liaison between physicians and other individuals such as patients.

o Preparing and maintaining medical charts.

o Copying and mailing requests for medical records, ensuring HIPAA compliance.

o Performing additional check-out functions such as scheduling, referrals, and additional tasks as needed.

o Answering telephone calls and taking accurate phone messages.

o Please note: In some practices and based on operational need, the CMA may be required to perform full scope of front desk duties in conjunction with or in lieu of CMA duties (e.g., check-in, pre-registration, appointment scheduling and related follow-up).

Administrative AND/OR Role-Specific Duties

· Assist Supervisor and/or Manager with daily staffing schedules, time off requests, same day absences, etc. Help to ensure adequate coverage and address any related issues as directed.

· Serve as a Preceptor for new and existing staff. Mentor CMAs by sharing knowledge, expertise, and demonstrating and reinforcing department values and patient care mission.

· Identify areas for improvement in clinic operations and recommend alternative procedures, actions, or sources of information to resolve issues.

· Work collaboratively with front- and back-end support team and providers to ensure that patient satisfaction and protocol standards are met.

· Support communication of organizational initiatives, changes, or other issues as needed. Provide feedback to management on adoption and understanding. Serve as an advocate for team when needed.

· Participate in debriefing and quality improvement practices to ensure quality patient care. Bring safety and quality events, concerns, and needs to debriefs/safety huddles. Collaborate with team members on quality-related projects.

· Increase transparency, encourage event reporting, and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, culture reinforcement, and shared learning.

· Assist with onboarding and training of new or less experienced CMAs. Share knowledge and offer guidance/mentorship to facilitate team collaboration and a supportive environment.

· Contribute ideas for improving practice workflows to team members, providers, and management.

· Maintain diagnostic equipment, perform QC testing, and maintain supporting documentation. Maintain daily refrigerator/freezer logs, monthly AED logs, and other QA logs.

· Maintain patient privacy and confidentiality according to HIPAA requirements at all times.

· Keep current on all organizational, practice, and patient privacy policies (e.g., infection control, HIPAA) and required trainings.

Maintain a safe and secure work environment by following all OSHA, EH&S, and public safety policies and guidelines.

· High school graduate or equivalency and graduated from an accredited Medical Assistant program, plus specialized certifications as needed.

· CMA must be certified by a credentialing body.

· A minimum of 3 years’ experience in a medical assistant role.

· Current BCLS/AED certification required.

· Demonstrated proficiency and/or understanding of EMR systems.

· Prior experience in front desk support and/or workflows.

· Candidate must demonstrate strong aptitude for detail, flexibility, adaptation to change, and ability to work independently.

· Demonstrated proficiency with OSHA standards, including disposal of biohazard waste.

· Prior experience in front desk support and workflows.

· Must demonstrate strong organizational and problem-solving skills. Ability to perform across multi- disciplinary and/or specialty areas while maintaining high productivity and a professional and service- oriented demeanor.

· Ability to work with a variety of individuals and groups in a constructive and respectful manner while appreciating the unique contributions of an inclusive workforce that brings together the talents of people across multiple identities.

· Strong commitment to fostering diversity and equity.

· Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.

· Must be an engaged team member, demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations.

· Strong proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.

· Must be a motivated individual with a positive mindset and exceptional work ethic.

Will provide coverage as requested throughout practices (multiple sites and flexible schedule).

Preferred Qualifications·

Associate degree or additional academic coursework preferred.

OBGYN experience in a high-volume setting preferred.

Prior Epic experience preferred.

Prior experience in a training or senior CMA role preferred.

Job Type: Full-time

Pay: $24.52 - $33.17 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Employee assistance program
• Free parking
• Opportunities for advancement
• Paid sick time
• Tuition reimbursement

Medical specialties:

• Ob/Gyn

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person
• Office
• Outpatient

Ability to Relocate:

• Scarsdale, NY: Relocate before starting work (Required)

Work Location: In person