(Columbia Hospitality Executive Search)
Located in beautiful Eastern Oregon in the Silvies Valley at the base of the Strawberry Mountains , The Retreat at Silvies Valley Ranch is a 150,000 acre ranch offering world class golfing, dining and lodging in the heart of the Oregon Frontier. Come join the team at The Retreat, Links and Spa at Silvies Valley Ranch…where the wild west meets luxury!
We are seeking a dynamic leader to join our 5-star Resort team as the Operations Manager.
The Operations Manager is responsible for overseeing the general hotel operations, with an
emphasis in the Front Office/Guest Services/Reservations and Housekeeping departments.
They are the go-to person for Department Heads to assist and support the Team daily.
Coordinates and leads all projects in the hotel as assigned by the General Manager.
Perks & Benefits

• Health, Dental, Vision insurance
• Employee Discounts
• Paid Time Off

The Brass Tacks:
Main responsibilities and essential job functions include, but are not limited, to the following:

• Provide timely and thoughtful guidance, coaching, leadership and expert support to all departments.
• Ensure consistent compliance with resort policies and outstanding, intuitive guest service while maximizing departmental profits.
• Proactively and thoughtfully anticipate and prevent negative guest experiences through training, communication, planning and organizing.
• Oversee all projects within the property; work closely with General Manager and the community to enhance the guest experience and workplace environment.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.
• Provide trouble-shooting support for all hotel services.
• Ensure compliance of company’s resort policies and SOP’s.
• Understand the importance of Guest Reviews on sites such as TripAdvisor, Expedia, Booking.com & Google Reviews, replying in a timely manner.
• Manage guest communication for pre-arrival, in-house and post-departure via the communication tools with front desk, housekeeping, golf shop, and restaurant.
• Assist HR with job advertising, recruitment, induction plans and training.
• Perform miscellaneous duties and assist General Manager as directed.

Qualifications/Requirements

• Minimum 3 years as a Hotel Operations Manager in a brand name Hotel or 5 Star Resort.
• Experienced Front Office and Rooms Division Manager
• Prior restaurant management experience strongly preferred
• Prior experience with hotel operations systems and platforms required.
• Must have a passion for delivering outstanding service.
• Ability to build trust and relationships with all levels of employees.
• Self-motivated, decisive, responsible, and driven to achieve goals.
• Strong interpersonal skills, exceptional oral and written communication abilities are essential.
• Ability to think independently, possess good judgement, proven problem-solving skills and effective decision-making skills.
• Golf Resort Management experience a plus.
• Demonstrates ability in golf and capable of engaging in knowledgeable about the sport.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Disclaimer: The individual selected for the role of Resort Operations Manager will be employed by The Retreat at Silvie’s Valley Ranch, and will have no affiliation with Columbia Hospitality, who is serving as a third-party agent leading the search through Columbia Executive Search.
Compensation: $90-$120,000 DOE plus Incentive Plan Deferred Compensation Plan
Housing available on-site with generous stipend
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.