1 Front Desk Agent Job in Hood River, OR
Columbia Gorge Hotel Hood River, OR is Hiring a Front Desk Agent Near Hood River, OR
Job Description
Columbia Gorge Hotel and Spa is seeking an enthusiastic individual for a Front Desk Agent position who demonstrates ambition, dependability, professionalism and has a guest service driven attitude to join our team!
POSITION SUMMARY:
This position is a high-volume hotel guest contact position that requires attention to detail, strong listening abilities, problem solving, multitasking and efficient organization. As a professional Front Desk Agent it is crucial to work with a positive and guest focused mindset. This hotel position is an essential team member in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist guests with hotel reservations, registration and billing
- Use cash drawer accurately and efficiently; keep cash drawer balanced using company policy
- Assist guests promptly and accurately with questions, complaints or requests
- Assist in maximizing company revenue by securing reservations and sales using hotel strategies
- Ensure all guest problems are attended to and resolved within reason and in a timely manner
- Assist with package or luggage storage and delivery if requested
- Analyze and organize guest reservations for current day and future arrivals
- Analyze reservations for special requests, reservation errors and make corrections as needed
- Answering hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wake-up calls
- Complete daily checklists, organize paperwork and efficiently print necessary documents
- Check-in guests securely using all confidentiality, identification and credit policies
- Understand the operation of the property management system
- Provide guests general information concerning hotels facilities, functions, local attractions, contact info, directions to and from desired locations
- Assist with hotel events when in need to assure guest satisfaction
- Be proficient with property security, key control procedures, as well as fire, flood and weather-related safety procedures
- Complete all paperwork necessary for front desk operations including but not limited to: registration cards, folios, credit card authorization forms, cash reports, room reports, etc.
- Maintains cleanliness and order to the front office areas and lobby area
- Communicates accurate information to other departments such as such as house counts, room status, guest service requirements, workorders, etc.
- Frequent contact with hotel guests and employees. Contact with vendors and or supplies
- Receive and sign for packages delivered to hotel
- Complete any hotel related task requested by direct manager or General manager
SCHEDULE REQUIREMENTS:
The best candidates will need to have flexible availability to work shifts that vary. This position includes working day shifts, evening shifts and on rare occasion night audit shifts. This position also includes working weekends and holidays.
MINIMUM REQUIREMENTS:
- High School Diploma or equivalent
- Excellent communication skills
ESSENTIAL PHYSICAL FUNCTIONS: Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around
25-30 pounds each.
Job Summary
Full Time
$30k-42k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
