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***This is a courtesy posting for the Office of Colorado’s Child Protection Ombudsman***
Salary:
$80,000.00 with benefits
Status:Full Time
FSLA Classification:Exempt
The Office of Colorado’s Child Protection Ombudsman (CPO) was established to improve the child protection system by serving as a resource to citizens, employing a complaint process for citizens to voice their concerns about child protective services and by making recommendations to the Governor’s Office, Colorado State Legislature, and other stakeholders for system improvements.
The CPO is housed within the Colorado Judicial Branch and is independent from other agencies within the child protection system. CPO employees serve at the pleasure of the Ombudsman.
The agency has 12 full-time employees with diverse backgrounds and experience. This position sits within the seven-person Client Services Team and reports to the Director of Client Services and the Ombudsman. CPO employees serve at the pleasure of the Ombudsman.
We are looking for a person who values public services and has a strong desire to help meet the needs of CPO clients. The qualified applicant must be passionate about providing quality customer service to all clients and serving as a leader in the child protection community. The CPO aims to provide every client with education, information, and resources during each interaction they have with this agency. This position requires a person who is an excellent communicator, meaning they can effectively give oral and written reports, and prepare clear and concise documentation. A team-oriented mindset is crucial for this position, as well as the ability to embrace diversity and build and maintain quality professional relationships. The person who fills this position must be organized, utilize effective time management skills, and understand the importance of deadlines. Honesty, reliability, and the ability to keep commitments to colleagues and clients are vital aspects of the position. This position requires someone who can seek effective solutions to help resolve concerns and issues in a timely manner.
How to Apply:
To be considered for this position, you must email careers@coloradocpo.org, and submit the required items outlined below. Please include “Associate Ombudsman” in the subject line.
Applications will not be accepted through any other state or government website or application process.
Applications must include:
SUPPLEMENTAL QUESTIONNAIRE
2. Do you have any working knowledge of or professional experience with the following: the Colorado Children’s Code (Title 19) or Colorado Code of Regulations (Volume 7)? If yes, please explain that knowledge or experience.
3. Do you have any professional experience effectively working with diverse children, youth, families in personal crisis or confrontational situations? If yes, please provide details of that experience.
4. Please describe any experience you have interpreting and applying law, regulation, or policy to your professional work.
5. Do you have any knowledge of or experience with Colorado’s child protection laws, adoption code, sibling bill of rights, expected child abuse and neglect practice, administrative and social services rules regarding child welfare services, child placing agencies, foster family home; juvenile and and/or juvenile delinquency court procedures. If yes, please explain that knowledge or experience.
6. In your opinion, does strict adherence to law, policy, and administrative rule always provide the best outcome? Please support your opinion to the question with an experience or an example from your professional work.
7. Did you provide a resume, cover letter, and writing sample? See additional requirements section of posting for information.
Deadline to Apply:
All applications must be received by 12:00 p.m. on Friday, May 24, 2024.
This is an entry-level position at the agency. Analysts have substantial responsibility and discretion to exercise independent judgment and complete accurate and thorough analysis while reviewing complaints. The analyst operates independently, but under the overall direction of the Director of Client Services and the Ombudsman. The analyst keeps the agency informed of the progress of cases, potentially controversial matters and the implications of the work performed.
Overview
Analysts receive inquiries and complaints from the public and independently review a variety of issues from moderate to difficult complexity. Such issues involve a range of sensitive and factual situations. Complaints may include concerns or questions about a wide variety of issues, including child welfare services, Medicaid, behavioral health services, residential treatment for children and youth, the Division of Youth Services, parental rights and applicable law and regulations.
Analysts are required to carry a full caseload, averaging at least 25 cases. In reviewing complaints and cases, analysts may be required to identify applicable standards, regulations, and practices. They may also be required to identify situations in which no clear criteria or standards exist. Duties typically require the analyst to make decisions based on independent, substantial analysis of the issues presented by citizens. Their analysis typically include:
Examples of duties:
Full Job Description:
To access the full job description, please click HERE.
Reports To:
Director of Client Services
Supervisor Responsibilities:
No supervisory responsibilities. Responsible for one’s own work product.
The successful applicant in this position must be willing and available to submit to the following conditions:
Minimal Educational / Professional Qualifications:
Possession of a bachelor’s degree and three years of relevant employment experience are required. Acceptable relevant experience may include:
Desired Qualifications:
Full Time
$57k-74k (estimate)
05/03/2024
07/02/2024
judicial.state.co.us
Denver, CO
500 - 1,000