Administrative Services Coordinator | Atos Medical-US | New Berlin, WI

Join a growing company with a strong purpose!

Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1200 skilled and engaged employees worldwide.

About Atos Medical

Atos Medical is a specialized medical device company and the clear market and technology leader for voice and pulmonary rehabilitation for cancer patients who have lost their voice box. We design, manufacture, and sell our entire core portfolio directly to leading institutions, health care professionals and patients. We believe everyone should have the right to speak, also after their cancer. That's why we are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users.

We are currently seeking an Administrative Services Coordinatorto join our team in New Berlin, WI!

Summary

The Administrative Services Coordinator performs administrative duties to facilitate the intake process for clients, following established policies and protocols. Screening demographic and insurance information; obtaining signatures on consents and insurance forms; and verifying information to promote continuity of care and cost-effective practice patterns. Review records for completeness and accuracy and to verify all required documentation has been returned. This role will be the first point of contact for clients to help navigate and understand the often-complicated health care processes.

Duties include:

• Instructs end users regarding compliance requirements, explains documents, forms and information requirements including but not limited to patient service agreements, consent forms, etc.
• Completes necessary documentation as provided by law, regulation, and established policy; ensures that all required demographic and insurance information is provided.
• Ensures that all actively ordering end users have a valid prescription on file for the products they order.
• Ensures that all intake forms are properly signed and filed.
• Maintains departmental accuracy standards in relation to all data entered into the client management system.
• Follows up with every end user within 24 hours of receiving incomplete documentation.
• Processes paperwork for new clients efficiently and in accordance with protocols.
• Ensures smooth end user flow through the intake process.
• Communicates with other team members constructively in order to reduce conflict and enhance the resolution of issues.
• Complete Medicare eligibility checks within Brightree System.
• Create sales order templates.
• Answer, document, and resolve or escalate incoming telephone, fax, and email inquiries.
• Follow up with clients, providing key information and documenting interactions.
• Verify eligibility and cost information to determine needs.

Skills and Abilities:

• Commitment to customer service excellence and high standards
• Excellent written and oral communication skills
• Displays the ability to communicate with others effectively, listen closely and convey points clearly
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Acute attention to detail
• Proficient on Microsoft Word, Excel, and Outlook
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Bilingual skills a plus.

Basic Requirements:

• Must be at least 18 years of age
• HS Diploma or GED required
• 1-2 years of related intake experience in a healthcare setting
• Minimum keyboarding speed of 5000 key-strokes per hour

Preferred Requirements:

• Associates degree in medical office management or related field
• 2-3 years of experience working with database management, preferably Brightree
• Working knowledge in a durable medical equipment environment

We offer:

You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business. You will have great opportunities to learn and develop, and you will be offered a competitive salary package and benefits.

Additional benefits:

• Flexible work schedules with summer hours
• Market-aligned pay
• 401k dollar-for-dollar matching up to 6% with immediate vesting
• Comprehensive benefit plan offers
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• Life Insurance, Short-term and Long-term Disability
• Paid Paternity Leave
• Volunteer time off
• Employee Assistance Program
• Wellness Resources
• Training and Development
• Tuition Reimbursement

Atos Medical, Inc. is an Equal Opportunity/Affirmative Action Employer. Our Affirmative Action Plan is available upon request. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Equal Opportunity Employer Veterans/Disabled. To request reasonable accommodation to participate in the job application, please contact 800-217-0025.

Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox, Provox Life and Tracoe.

We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.

Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.

Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

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