1 3rd Shift Help Desk Data Control Technician Job in Monroe, WI
Colony Brands, Inc. is Hiring a 3rd Shift Help Desk Data Control Technician Near Monroe, WI
What You'll Do:
The Data Control Technician requires the ability to thrive in a fast-paced environment, work independently, assess incoming incidents/requests, and apply the correct level of urgency to achieve a mutually accepted solution all while providing exemplary customer service support of SC Data Center's technology vision
This position will require working closely with IT and Business support resources to gather additional information needed for escalated tickets.
You'll also be responsible for:
• Utilize Over-the-phone, Screen Sharing or Remote Control, Live Chat, and/or Email technologies to gather detailed information regarding the issue being reported to the help desk
• Working knowledge of Automic for batch processing running on various operating systems
This includes modifying workflows, schedules and troubleshooting and releasing jobs into production.
• Understanding of OpenFrame operating system.
• Inputs detailed data gathered regarding the issue into the IT Service Desk tool documenting resolution or escalation of the issue reported prior to taking the next call or contact for consistent tracking and measurement.
• Utilizes current Knowledge Base materials or common solutions from past tickets to trouble-shoot current issues/requests.
• Utilizes experience or advanced troubleshooting skills to research and implement solutions for the issues assigned
• Research and Document Efforts
• Analyze and process incoming requests for staff onboarding and offboarding in a timely manner
• Solicit regular survey feedback via the Service Desk tool for tickets resolved to be able to provide leadership with customer satisfaction statistics
Job Summary
Full Time
$48k-60k (estimate)
05/01/2024
05/20/2024
colonybrands.com
DICKEYVILLE, WI
1,000 - 3,000
1926
PAT BELKEN
<$5M
Education & Training Services
Related Companies
About Colony Brands, Inc.
Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies. The company maintains an extensive portfolio of affiliates, brands and products ranging from cheese and petit fours to apparel and kitchen appliances, while maintaining its roots as a private, customer-centric business based in Monroe, WI. Our success is not just about growing our profits; it's about maintaining our principles, giving our employees the opportunity for growth and providing a better place to live and work! To that end, Colony Brands generously support the communities we work in and o...ffer many benefits and programs that support the well-being of our employees. Currently, our team numbers over 4500 people. To learn more, check us out at www.colonybrands.com. Our brands and affiliates include: Ashro, Inc. CB1, Inc Colony Brands, Inc. Country Door, Inc. DM Services, Inc. Ginny's, Inc. Green County Foods, Inc. Integrated Marketing Solutions, Inc. Midnight Velvet, Inc. Midwest Catalog Brands, LLC Monroe & Main, Inc. Montgomery Ward, Inc. SC Aviation, Inc. SC Data Center, Inc. SC Global Sourcing, Inc. SC Global Sourcing (Shanghai) Co. Ltd SC Partners Investments, LLC Seventh Avenue, Inc. Swiss Colony Retail Brands, LLC The Swiss Colony, LLC The Tender Filet (a division of The Swiss Colony, LLC) The Wisconsin Cheeseman (a division of Midwest Catalog Brands, LLC)
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