Colonial Terminals, Inc. (CTI) is an industry leader in the handling and storage of liquid and dry bulk products. Colonial Terminals owns and operates the largest, independent, liquid and dry bulk storage facilities with breakbulk capability in the Southeastern United States.
Build Your Career, Impact Your Community, Join Our Colonial Family!
The Operations Manager reports to the Terminal Director and is responsible for leading the day-to-day operations and customer service functions of the assigned terminal(s), responsible for operations team members' training, development, and performance. The Operations Manager leads a safe and efficient operation that delivers best-in-class customer service, leaving our customers feeling as though their lives are easier for the partnership we develop. The Operations Manager works with stakeholders and partners in Maintenance, Electrical & Instrumentation, EHS, Quality, and Colonial shared services and support groups to ensure a continuous improvement mindset in effort to achieve best-in-class service performance.
Operations Manager levels I and II are based on facility scope. Facility scope includes factors like revenue, NIBT, assets, employee headcount, modes of transportation, disciplines, storage capacity, acreage, regulatory relationships, and more. A greater or more complex scope corresponds with the level of Operations Manager a facility is assigned.
JOB EXPECTATIONS/DUTIES

• Ownership and responsibility for the day-to-day Operations and Customer Service functions within a specific terminal location, focused on the execution of 1-2-year plans to achieve long-term operational objectives.
• Ensures efficient daily terminal operations.
• Recommends and advocates for changes impacting their team, customers, and service delivery to include identifying opportunities, anticipating challenges, and leading change as required.
• Sets clear expectations aligned with the company's objectives for Operations and Customer Service and maintains accountability for performance.
• Supports necessary resources and training for the operations talent to be successful.
• Leads performance management for reporting team members.
• Acts as communication liaison between front-line employees and leadership.
• Leads all aspects of safety and quality programs and encourages participation throughout the team.
• Ensures incident investigation and reporting are completed utilizing company supported systems with the objective of learning from mistakes to help individuals and the team become stronger.
• Supports continuous improvement efforts throughout the day-to-day operations and related tasks.
• Directly partners with maintenance and E&I support to ensure standards are upheld.
• Maintains excellent internal and external customer relationships.
• Ensures best-in-class service, including handling, receipt, delivery, custody, and care of customer products.
• Recruits, hires, trains, develops, and disciplines operational team members consistent with Colonial's values.
• Supports a positive culture and valuable team engagement levels.
• Supports day-to-day operational financial and budgetary performance.
• Other duties as assigned.

QUALIFICATIONS

• Bachelors degree in related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Previous supervisory experience required. 5 years of transportation, terminal or intermodal supervisory or management experience preferred.
• Excellent communication skills; both oral and written.
• Excellent personal and people leadership.
• Problem solving and critical thinking skills.
• Proficient in computing systems and skills including Microsoft programs Outlook, Word, Excel, PowerPoint, Teams.
• Must be able to work outdoors in all conditions: Heat, Cold, Wind, and Rain.
• Must be able to support an organization operating 24/7.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 60 pounds. Travel will be minimum.
Eligibility Requirements:
Hiring is contingent upon eligibility to work in the United States.
Colonial Group, Inc. is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations.