Job Description

Job Description

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties.

All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship.

• Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
• Responsible for fostering an environment of support and motivation for Team Members.
• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Operates under strict rules and regulations as postulated by the Virginia Racing Commission (VRC) and Colonial Downs Group, LLC.

regarding guest service and money handling.

• Operates a mutuel window providing courteous service and conduct with moral and ethical standards. Must refrain from personal wagering.
• Uses a teller terminal (ticket issuing machine) in tandem with a money drawer.
• Accepts wagers and operates with due care in issuing the mutuel ticket so that it reflects the correct wager, pool, race, runner and racetrack.
• Cashes winning tickets, determining a ticket’s validity and value, by running tickets through the ticket reader on the teller’s terminal.
• Accepts full responsibility for the money handling in the issuance and cashing of mutuel tickets, draws and returns from the money room and the liability for any shortage that may occur.
• Monitors guests to prohibit minors from wagering.
• Yields the handling of a guest complaint to immediate supervisor.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keeps position supervisor informed of relevant activities.
• Other duties as assigned.

Regulatory and Compliance Responsibilities : In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.
• Position Qualifications : Excellent verbal, and interpersonal communication skills; must have money handling experience;

must be able to work in a fast-paced environment while maintaining a high level of situational awareness. Must be available to work during all live race days at Colonial Downs.

Certificates, Licenses, and Registrations : Virginia Racing Commission License

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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