Scrum Master/Technical Writer

The Scrum Master/Technical Writer has a critical role in facilitating the progress and implementation of company projects and initiatives with a focus on achieving results and meeting deadlines. The Scrum Master/Technical Writer has a dual role consisting primarily of:

* Coaching an Agile Development team using the Scrum methodology and practices, managing the project work in TFS, reporting status to key stakeholders and management, and implementing process refinements as needed. Lead simultaneous projects at varying stages of completion and identify, track, and manage issues through to resolution.

* Assisting the project team in the creation of policies, procedures, user guides, training materials, release notes, templates, and reports.Ensure that all documentation is in compliance with customer documentation requirements. Verify documents for omission of materials; grammatical, typing, and spelling errors; clarity of message, and adherence to documentation standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Partner with Development Manager to lead and inspire teams by communicating a vision for the project as well as involving people at the optimal levels for project success and overall account utilization

* Work closely with stakeholders and project owners to collect business objectives and requirements to clearly define, document and scope projects and initiatives

* Establish project timelines and matrices, determine assignments and follow up to ensure that obstacles are mitigated and progress is on-going

* Ensure that planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and are run effectively

* Facilitate internal team coordination, mitigating blocks and achieving results from other teams and vendors

* Work to overcome obstacles to success and build collaborative relationships with other teams

* Create schedules in MS Project, functional specifications, workflows and document requirement changes

* Work across departments to ensure that all stakeholders have input into the final product

* Lead project status meetings and provide project status updates

* Assist Development Manager in determining best practices for team resource planning and utilization

* Triage related production support incidents and implement solutions to common issues.

* Build and maintain detailed documentation for the firms products and processes

* Modify/update documentation prepared by others

* Develop documentation standard for the Technology Organization

* Be able to function under tight deadlines

* SKILLS AND QUALIFICATIONS:

* 3 years of experience in Agile project management overseeing the management and implementation of customer facing solutions such as web sites, mobile, web applications, or enterprise software

* 2 years in analyst or technical writer role writing requirements, managing changes to requirements, creating user guides and training materials as well as release notes

* Detail-oriented with excellent organization, communication and follow-up skills

* Demonstrated experience in working with vendor/professional services engagements

* Excellent presentation and communication skills and ability to speak to senior level clients

* Knowledge of the entire SDLC process is required and Agile methodologies

* Critical thinking and multi-tasking skills are a must

* Bachelors degree or equivalent required

* Must be proficient in English for reading/writing and conversation

* Experience in the development of process and procedure documentation, user guides and

training materials

* Expert knowledge of Microsoft Office products included MS Project

* Experience in a fast passed Agile environment

* Ability to be self-driven and execute projects with minimal management oversight

* Certificate in Agile Scrum Master a plus