Position Overview:
Perform research, statistical, and analytical studies on a variety of topics. Assist with the collection, analysis, and reporting of data on administrative and operational reviews. Responsible for the analysis and development of data collection methodologies and processes and ensuring the quality and integrity of the data collection processes, the data collected, and the reporting of the data. This is a court classified position that reports directly to the court operations manager. This position has no supervisory responsibilities.

Essential Job Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Create and maintain a data governance model to cover court business rules and policies, to ensure the quality and integrity of data follows rules, statutes, and court processes at the local and state level.
• Respond to court leadership inquiries for assistance to address administrative and operational issues relating to the court’s business.
•  Analyze statistical data; prepare reports as requested by court leadership and report data to outside agencies as directed.
• Monitor case management processes and data to ensure accuracy.
• Design, coordinate and lead research projects and surveys, perform statistical analysis, evaluate results, and prepare reports for court administration and management.
• Compile and analyze statistical data and report to the court on trends to include recommendations for improving case management and processing.
• Perform specific tasks in the analysis of policies and practices; prepare reports and recommend alternatives for enhancing court operational efficiency.
• Assist in developing proposals and making recommendations for improving and increasing the efficiency of court operations.
• Gather, organize, and analyze information on identified issues or procedures; document existing processes and systems and performs cost/benefit or other efficiency analyses. Prepare reports summarizing findings, alternatives, and recommendations for new or revised procedures or systems.
• Create and review court forms and forms used by outside agencies to ensure compliance with state statutes and rules.
• Coordinate the analysis and documentation of existing processes and systems for possible improvements and recommend new or revised systems as required.
• Provide technical assistance in designing processes for recording business activity and the implementation of new programs.
• Participate in meetings and interview employees at all levels to analyze policies, work procedures and operational methods for needs analysis.
• Participate in the planning, developing, scheduling, and facilitating of training for court employees to ensure data integrity is maintained.
• Recommend and assist with the development and implementation of policies and procedures for all court divisions to ensure the court’s compliance with state, court rules, legislative mandates, and Supreme Court administrative orders and directives.
• Conduct desk operational reviews of all court department operations to ensure compliance with state, court rules and legislative mandates and make recommendations to enhance efficiency, accuracy, and effectiveness in coordination with the appropriate court management.
• Maintain current and new charge codes for the case management system and coordinate with finance department of any financial set-up or finance related impact to charge codes.
• Maintain and update court automated and manual resources that pertain to case management processing and administrative operations.
• Assist in the development of accurate data collection for specialty courts, and report trends related to specialty court success rates.
• Analyze filing trends for all case types and report to administration the budget impact of these trends.
• Review data exception reports to spot errors or case management system delays in case processing; make recommendations to management on how to resolve delays.
• Assist in the analyzing of Time Standard reports and assist court administration with ways to improve case processing time standards.
• Other duties as assigned.
• The Collier Clerk values the team building benefits of regular in-person onsite collaboration.

Job Requirements:
Education and Experience:

• Associates degree from an accredited college or university in business or public administration, criminal justice, social or behavioral science, or a related field, and approximately two years of court experience. Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job may be substituted for the education and experience requirement.

Knowledge, Abilities and Skills:

• Knowledge of the principles and techniques used for business systems analysis and process documentation.
• Knowledge of the principles and techniques for systems and procedures design and development.
• Knowledge of database management tools and how to integrate hardware and software technologies into the design and development of projects.
• Knowledge of court business processes, data collection, and analysis.
• Must have proficient skills to operate a computer and work with Microsoft Office software to include Outlook, Word, Excel spreadsheets, and electronic databases.
• Must have strong computer, analytical, presentation, organization, and time management skills.
• Must have the ability to communicate effectively, both verbally and in writing, with a diverse group of people.
• Must have the ability to work independently and under pressure.

Performance Aptitudes:
Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility. 
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory, and/or design data and information. 
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; May include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgement to apply facts and principles for developing approaches and techniques to resolve problems.
Situational Reasoning: Requires the ability to exercise judgement, decisiveness, and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.