Collette is seeking a Product Operations Specialist to join our Product Team. This is a hybrid role based at our headquarters in Pawtucket RI.

ABOUT COLLETTE: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The Product Operations Specialist is responsible for executing and maintaining operational accuracy and vendor management for all land tour components across multiple tour series and departure dates within an assigned territory. From creation to messaging to completion, the Product Specialist handles all aspects of key line items within the operational systems. This position works to confirm all services for departure dates throughout the year for up to 3 tour seasons. Meets regularly with the Product and Operations teams on tour items and makes relevant updates within the operations system. Key functions of the role align to company goals and contribute to KPI’s.

Primary Functions:

• Creates tour packages, enters given service information, sends bid requests, tracks responses, and maintains all relevant information
• Creates, messages, and confirms land components within the operational systems for all assigned itineraries
• Organizes regular meetings to establish operational consistency of vendor services with established tour itinerary and identifies key operational needs as well as tour deviations
• Builds the day-to-day line items into the operations systems: assigns services, creates suppliers, attaches contracts, creates the layout items & date ranges for the other land supplier components
• Manages additional departure dates, requests accommodation space for tour flow, communicates regularly with company teams to address any challenges, adds all tour components and notifies other teams that a new date has been confirmed
• Collaborates with territory team on vendor challenges to retain quality/brand standards; Collaborates with multiple company departments to ensure tour components are accurate and consistent throughout all channels, ensuring overall tour integrity for optimal guest satisfaction
• Maintains vendor communication and service status; responsible for regular maintenance and connecting confirmation communication into the operational systems for backup
• Implements company and guest communication on any tour changes as well as updating the operational systems with itinerary updates and communicates changes to vendors
• Assists in urgent and crisis situations pre-tour departure and on-tour in response to world events and vendor challenges
• Troubleshooting and problem resolution of issues that arise in the tour build
• Monitors and attends to inquiries and issues in the joint Product e-mail (i.e. confirmations, questions, issues, requests for information, invoices, complaints)
• Maintain constant communication with buyers, product managers, and product team
• Build and audit tour components with a high level of accuracy
• Confirmation of services to ensure smooth tour delivery

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Pawtucket, RI 02860