Job Description
Position Summary

• Proactively outreach and to engage and reengage students who would otherwise be at risk of not completing their college degree because of the COVID-19
• Facilitate outbound calls to students who has stop-out or drop-out of the institution
• Connect students to campus resources wrap-around support services to help ensure successful re-engagement, retention and program completion.
• Provide help desk-type support to students with inquiries regarding system accounts and navigation
• Respond in a clear and professional manner to student questions and inquiries received via phone and email within a timely fashion
• Provide accurate, and timely student-specific assistance, feedback, and support to concerning their engagement and re-engagement with CSN.
• Communicate with students and staff by email and telephone as needed and escalate any issues to the relevant supervisor
• Openly communicate with Counselors regarding student and the student-related problems and concerns.
• Make outbound calls and send emails and messages to students based on assigned caseload
• Carefully log all contact with students in the student database for record-keeping purposes
• Apply knowledge of modern office practices and equipment including proficiency in Microsoft Office, and specialized software such as Peoplesoft, Canvas, Starfish, and any other related student information system
• Apply knowledge of modern office practices and understand, interpret, and apply of policies and procedures
• Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to Counseling Chair.
• Ability to establish and maintain positive and effective relationships with students, Academic Counselors and College employees and the public.
• Ability to work independently according to established schedules and to complete assignments and projects, as per defined timelines.
• Demonstrate organizational skills in handling, directing, and prioritizing multiple and complex assignments, as per defined timelines.
• Provide excellent customer service and timely response to student questions and inquires received vial phone and emails.
• Manage sensitive and confidential data and work independently according to established schedules and to complete outbound calls, as per defined timelines.
• Perform other related duties as assigned that will support the engagement and re-engagement of student enrolled or previously enrolled.

Starting Salary - $25.00 Hourly
Exempt
No
Full-Time Equivalent
48.8%
Required Attachment(s)
To be considered for this position, please upload the following documents to your application:

• Resume - List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.
• Cover letter

NSHE - INTERNAL APPLICANTS PLEASE NOTE
CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59pm the day prior to the position close date.
Posting Close Date
12/31/2022
Note to Applicant
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.
All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
Schedules are subject to change based on organizational needs.
CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.
About Us
The College of Southern Nevada (CSN) creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community. CSN has three main campuses in Las Vegas, North Las Vegas and Henderson and multiple sites and centers.
The Nevada System of Higher Education (NSHE) is committed to providing a place of work and learning free of discrimination on the basis of a persons age, disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, or religion.jeid-ec2592d6f3165942ab06dcce7a4a63b6