Position Summary

The Student Accounts Office at the College of Saint Benedict and Saint John's University invites applications for a full-time (1.0 FTE), benefit eligible position of Student Account Specialist.

The Student Account Specialist is responsible for the day-to-day operational needs of the Student Accounts Office for the College of Saint Benedict (CSB) and Saint John’s University (SJU). The Student Accounts Office is a single office but is responsible for separate accounting for CSB and SJU, so the ideal candidate must be able to transition between tasks and systems seamlessly and accurately for both colleges. The Student Account Specialist is responsible for assisting students and their families with detailed financial matters while also providing exceptional customer service to the rest of the institutions. This position works with departments to ensure accurate assessment of charges, deposits and cash management needs are met.

Institutional Inclusion Visioning Statement
The College of Saint Benedict and Saint John’s University believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offers competitive salaries and a comprehensive benefits program. For further information, see http://www.csbsju.edu/about.

Responsibilities

Customer Service:

• Act as the primary point of contact in the Student Accounts Office. Manage the main Student Accounts email and voicemail accounts.
• Provide excellent customer service and information on a variety of topics to students, staff, parents, and community members, via various communication methods, including in person, phone, and email.
• Analyze accounts and conduct other research as necessary to respond to inquiries and resolve questions and/or complaints; identify problems or errors in accounts; determine appropriate solutions within established guidelines and implement or refer for action as appropriate.
• Handle a variety of difficult customer situations using tact, diplomacy, and patience.

• Responsible for complex cashiering functions, prompt, and accurate posting of incoming payments (cash, check or wire transfers) and scholarship receivables through the J-Point System and retain organized back up for audit and record keeping for both CSB and SJU.
• Balance daily the cashiering sessions for both CSB and SJU and prepare daily deposits.
• Responsible for the cash management needs for the college and university.
• Process and approve student credit-balance refunds and follow through Payee Choice system.

• Ensure the integrity, quality, and accuracy of financial and billing data in student information system.
• Audit students’ accounts to ensure accuracy and resolve discrepancies.
• Monitor account balances. Set up payment arrangements with students within guidelines and turn over past due accounts to collection agencies.
• Assist with the registration holds on students’ accounts.
• Maintain records and billing files for various areas to including but not limited to:
  • Outside Scholarships
  • Vocational Rehabilitation Billing (GOARMYED)
  • ROTC Scholarship Billings
  • Abbey and Diocesan Billing
  • VA
  • AmeriCorps
• Balance/reconcile general ledger accounts.

• Hire, train, supervise and conduct yearly evaluations of department student employees.
• Manage mailings for the Student Account Office (1098T, insurance, etc.)
• Maintain and purchase office supplies.
• Track required forms from students.
• Maintain Perkins Loan files in accordance with Federal guidelines.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in accounting or related field or equivalent combinations of education and experience.
• Experience with word processing and spreadsheet development using Microsoft applications, along with excellent typing and ten key skills.
• Experience with cash handling preferred.
• Ability to pivot from front facing student relations to data integration and analysis.
• Ability to thrive in a fast-paced environment and to effectively prioritize assignments to meet given deadlines.
• Ability to remain calm and resourceful in stressful situations.
• Ability to work effectively, independently, and as a member of a team.
• Demonstrate proficient problem-solving abilities and the capacity to analyze elements, leading to a logical course of action, with the awareness of when to seek assistance or guidance.
• Strong written and verbal communication skills.
• High degree of confidentiality and ability to identify information that should be escalated immediately.
• Proven excellent customer service skills and enthusiasm for providing exceptional service to a diverse population of graduate and undergraduate students, their families, staff, faculty, and other constituencies.
• Ability to adjust to changing work assignments or conditions. Open to changes in operational procedures, technology, and/or organizational structure.
• View changes an opportunity for learning and professional development.

To Apply

Applications are accepted online by clicking on "Apply". Candidates are asked to complete the application form and submit a cover letter and resume.

If you require an accommodation to participate in the CSB and SJU hiring process, please contact Human Resources at (320) 363-2508 or employment@csbsju.edu.

It is the policy of CSB and SJU to conduct a pre-employment background check. An offer of employment is contingent upon a successful background check. The College of Saint Benedict and Saint John's University also utilize E-Verify as part of its onboarding process to confirm work authorization.

The College of Saint Benedict and Saint John's University are Affirmative Action/Equal Opportunity Employers