What you'll do :

• Learn health benefits, insurance and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy
• Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Collaborate with other teammates of the the Member Services department to find strategic solutions to member issues
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health

Your skills include :

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

Nice to have :

• 1 years of experience in a fast paced work environment
• 1 years experience in customer-facing role
• Bilingual (English / Spanish) is required
• Prior healthcare experience
• Bachelor's or Associate's degree

Pay Transparency Statement

Within the first six months, employees will be eligible to receive additional pay increases anywhere from $.75-$1.25 / hour for completing post-service training, and meeting performance expectations.

Member Advocates who pass a Spanish language assessment and begin taking calls in Spanish will receive an additional $1.

00 / hour language differential.

In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off.

Last updated : 2024-05-07