10 field service representative Jobs in mc lean, va
VTG is Hiring a Service Desk Representative Near Mc Lean, VA
VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:00 PM, Monday through Friday. It is 100% onsite.
Responsibilities:The Service Desk Representative is responsible for performing daily operations of the service desk as a part of the service desk team.
- Providing answers to general IT-related questions.
- Managing the customers ticketing queue.
- Tier 1-2 troubleshooting.
- Solving issues such as password resets, RSA tokens, or PKI certifications.
- Notifying users of service disruptions.
- Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
- Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned.
- Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
- Imaging workstations to the latest operating systems.
- Installing COTS software.
- Installing virus updates on stand-alone systems.
- Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
- Receiving and troubleshooting calls from international and remote users for issue resolution.
- Escalating issues to the customer that require more advanced technical knowledge.
- Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.
- Top Secret clearance is required.
- Must be able to obtain a TS/SCI Poly Clearance level.
- 4 years experience required in IT, preferred.
- Ability to perform Tier I and II troubleshooting, Resolve issues such as password resets, RSA tokens, or PKI certifications.
Job Summary
Full Time
$52k-65k (estimate)
06/11/2024
06/28/2024
ventechgroup.com
LOS ANGELES, CA
50 - 100
Private
DOV GOLDNER
$10M - $50M
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About VTG
VTG is a media conglomerate that owns and operates a chain of broadcast and television stations.
The following is the career advancement route for Service Desk Representative positions, which can be used as a reference in future career path planning. As a Service Desk Representative, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Representative. You can explore the career advancement for a Service Desk Representative below and select your interested title to get hiring information.
