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IT Systems Support
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$69k-86k (estimate)
Other | Full Time | IT Outsourcing & Consulting 2 Weeks Ago
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Cognizant Technology Solutions is Hiring an IT Systems Support Near Minneapolis, MN

IT Systems Support 

Location: Minnesota, Minneapolis (Remote Optional) 

*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future*

The ITSS Mergers and Acquisition team is the bridge between acquired entities and operations support in efforts to understand IT support needs. This team collaborates with multiple internal organizations and acquired entities to coordinate integration efforts.

Qualification:

  • Bachelor's degree preferred
  • 5 years customer service experience
  • 2 years of experience in a high volume, fast paced environment for problem-solving capacity
  • 2 year experience providing Desktop or Deskside support in a large corporate environment.
  • 2 years of experience in technical support (preferably in a help desk) with experience supporting from a level 1 to 2 perspective.
  • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
  • Experience with Outlook as well as other MS Office 365 applications (including Word, Excel and PowerPoint)
  • Experience with service ticketing/tracking systems (ServiceNow preferred).
  • Experience with a call routing system (VCC or WWE preferred).
  • Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred).
  • Must be a self-starter and able to work independently while being part of a decentralized team.
  • Excellent problem-solving abilities and aptitude to understand and document technical information
  • Proven ability to work towards individual and team targets
  • Demonstrated successful time management and organizational skills
  • Experience working in a diverse team setting with a track record for success
  • Ability to create and promote self-service content
  • Experience collaboratively working to create knowledge content for high visibility, large project initiatives
  • Strong written communication skills

Responsibility:

  • ITSS Operations Readiness Activities:
    • Get the Helpdesk information for the M&A
    • Get the base knowledge article published with the M&A IT Helpdesk information
    • Create and publish communication for internal ITSS teams with the relevant informationincluding the date when calls may be received, M&A Helpdesk information, and type ofcalls and products for which calls may be received
    • If required update the Internal SharePoint page with the M&A information
    • Review end-user communications that partner teams will coordinate to send
  • M&A Knowledge: Knowledge creation and construction, knowledge articulation, knowledgeaccess, knowledge use and knowledge revision
  • Create and update instructions for M&A users for their first-time and subsequent login to UHGsystems including the Intranet site and other HR Transaction sites
  • Participate in all integration project meetings as an ITSS M&A SME. Ensure ITSS needs arefulfilled by proper planning, execution and post integration support
  • Host support calls during People integration and assist users with their first-time login
  • Participate in Machine and Email migration Office hours as ITSS SME and help resolve IT issues
  • Report creation: Create reports in ITSM tool(ServiceNow), track issues during integrations, carryout knowledge updates as needed
  • Collaborate with other ITSS teams to support users and issue resolution
  • Utilize expertise in technical areas pertaining to desktop / laptop, authentication, internal /external websites, network connectivity, user productivity tools / applications, Office 365 productsfor users’ issue resolution

Must Have Skills

  • Service Desk App Support
  • Medicare & Medicaid Claims

Good To Have Skills

  • Change LifeCycle Mang
  • Chatbots
  • Incident Management
  • End User Tools - Nexthink
  • Service Desk
  • Service Now
  • BMC Remedy
  • Networking

Salary and Other Compensation:

The annual salary for this position is between $[43,000.00 – 105,000.00] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

#LI-IR1 #CB #Ind123

Job Summary

JOB TYPE

Other | Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$69k-86k (estimate)

POST DATE

04/04/2024

EXPIRATION DATE

04/03/2024

WEBSITE

cognizant.com

HEADQUARTERS

TEANECK, NJ

SIZE

>50,000

FOUNDED

1998

CEO

BRIAN HUMPHRIES

REVENUE

$10B - $50B

INDUSTRY

IT Outsourcing & Consulting

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About Cognizant Technology Solutions

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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