ABOUT COGIR SENIOR LIVING

Join our dynamic team at COGIR Management USA, a subsidiary of Canada's COGIR Real Estate. Specializing in modern aging management, we operate 66 senior living communities across 10 states, encompassing over 7,500 units. Since our inception in 2018, we have seen robust growth through strategic acquisitions, including the notable Cadence Senior Living. Our goal is to further expand across the United States, building on our reputation as a national leader in senior housing. We are dedicated to delivering unparalleled care and amenities, fostering a thriving environment for both residents and team members. Our culture is anchored in Human Focus, Creativity, and Excellence, and we are committed to continual improvement in the senior living industry.

POSITION OVERVIEW

The IT Manager provides vision, leadership, and technical expertise for managing user and infrastructure support. This role is pivotal in planning and implementing enterprise IT support to enhance cost-effectiveness, service quality, and business development. The IT Manager will oversee various aspects of the organization's information technology and systems across all business departments and locations.

KEY RESPONSIBILITIES

IT Leadership & Strategy:

• Provide strategic vision and leadership for IT support to meet business goals by fostering automation, innovation, security, and customer satisfaction.
• Develop and maintain a robust IT support structure that aligns with business needs, including IT security, audit, SOX compliance, project management, and disaster recovery planning.

Operational Management:

• Establish and maintain IT support goals, objectives, internal controls, and operating policies and procedures.
• Identify opportunities for cost-effective investment in IT systems and resources, including staffing, outsourcing, and purchasing.
• Assess and communicate company risks associated with the IT support organization.

Security & Compliance:

• Establish and maintain security user groups and associated internal controls.
• Ensure compliance with relevant laws and regulations related to IT.

Performance Management:

• Develop, manage, and track IT support KPIs.
• Supervise vendor evaluation, selection, and management.

Project Management:

• Lead the implementation of IT systems and ensure successful project delivery.
• Manage the cost-effective and efficient procurement of all IT equipment.

Team Management:

• Hire and supervise internal and external IT support staff.
• Motivate and manage the IT team in a collaborative environment.
• Establish and oversee vendor relationships related to IT, including new construction, network, and security systems, software implementation projects, phone and data providers, fall detection, nurse call systems, and door access systems.

CANDIDATE QUALIFICATIONS and EXPERIENCE

• Minimum of 5 years of experience managing and/or directing an IT support operation at a senior level.
• Experience in planning, execution, and supervision of personnel.
• Familiarity with CRM software, standard workstation builds, inventory management, and security patching.
• Proven experience in managing IT support organizations and applying IT solutions to business problems.
• Strong understanding of computer systems characteristics, features, and integration capabilities.
• Experience with systems design and development from business requirements analysis to day-to-day management.
• In-depth knowledge of applicable laws and regulations related to IT.
• Excellent understanding of project management principles.

Skills:

• Superior analytical, evaluative, and problem-solving abilities.
• Exceptional service orientation and interpersonal skills.
• Strong negotiating skills and ability to present ideas in business-friendly and user-friendly language.
• Proven leadership ability to motivate and manage in a team-oriented, collaborative environment.
• Strong organizational skills and attention to detail.

WORK SETTING

• This is an in-person role at our corporate office in Scottsdale, AZ.
• Regular working hours are Monday to Friday.

ADDITIONAL REQUIREMENTS:

• Candidates must live within 30 miles of Scottsdale, AZ, or be willing to relocate to the area.
• Ability to travel up to 15% of the time.