(Citizens & s Onley)

Roles and Responsibilities include, but not limited to:

• Provide SME level infrastructure management and automation support.
• Maintain smooth operation of multi-user computer systems, including coordination with system engineers, project managers, end users, and customer and IT management.
• Recommend and implement system enhancements that will improve the performance and reliability of the system including installing, upgrading/patching, monitoring, problem resolution, and configuration management.
• Test new releases of products to ensure compatibility and minimize user impact.
• Develop, maintain, document, and automate technical processes and procedures as needed.
• Adhere to strict Information Systems security guidelines in all cases.
• Documents current environments, SOPS, future directions, technical designs, change tickets, and other items for internal operations as well as external auditors.
• Will be the escalation point for other team members and knowledgeable of all team technologies.
• Responds to engagements from the tier 2 operations teams to provide production fixes and root cause analysis. Available on a pager rotation for 24x7 support
• Contributes to team projects, leads demos and presentations, helps new engineers learn established norms.
• Achieves product commitments (and influences others to do the same) by using informal leadership & highly developed communication skills and contributes to or led technology communities.
• Uses automation, system tools, and open-source solutions, in daily work

Minimum Qualifications:

• Bachelor s degree and a minimum 10 years of experience. Additional experience may be substituted for degree.
• SME-level accountability for a specific technology and backup/secondary responsibility for another technology.
• Experience supporting Microsoft Windows Server technologies.
• Strong Powershell or Ansible scripting experience, especially with the goal of automation
• Experience working under a Change Management umbrella, with strong policies and approval chain.
• Able to demonstrate a strong engineering mindset throughout the project lifecycle.
• Able to take responsibility and will pro-actively look to identify and improve existing processes and practices within the environment.
• Excellent Communication skills, strong interpersonal skills
• Must be able to multi-task and respond effectively under pressure.
• Continues professional education and create opportunities for core product teams to learn engineering best practices.
• Ability to communicate well to other members of the team.

Desired Skills:

• Significant experience with AWX / Ansible Tower
• Experience with different languages to include Python, Perl, Ruby, PowerShell or equivalent.
• Experience with containers to include Kubernetes and/or Docker.
• Solid Understanding of modern operating systems and network technologies sufficient to automate associated processes Windows / SLES / RHEL
• Integration of Git, in continuous deployment
• Strong experience with DevOps automation tools like Docker, Ansible.