Required Skills:
Ability to develop solutions using PowerShell, VBScript, etc. to identify and/or remediate problems/issues/requirements related to Microsoft Workplace Modernization efforts: Windows 10 SAC (and above) and Office M365 Apps.
Ability to develop scripted solutions to evaluate, identify and remediate, when necessary, issues related to computer system health, i.e. status of critical services, restarting failed services, low disk space, high CPU utilization, review event logs for issues, etc.
Collaborate/interact with other diverse functional groups to accomplish stated objectives.
Research, evaluate, and develop a wide variety of complex technology components of a tactical nature.
Independently install, test, and implement complex component-level changes within the technology infrastructure.
Operate, maintain, and provide support for a wide variety of complex technology components.
Establish operational processes for delivering world-class technology platforms.
Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Work with Suppliers to resolve problems and implement approved solutions independently.
Perform capacity and performance analyses and develop and implement recommendations.
Develop, plan, and manage project tasks.
Participate in the preparation of materials and oral presentations for customers and management.
Play a lead role in meetings relating to specific technical projects or tasks.
Develop and recommend innovative solutions to business problems of moderate complexity, including preparation of cost-benefit analyses.
Establish and maintain working relationships with Suppliers. Understand and influence Supplier strategies and product directions.
Develop and maintain specialized knowledge of current and emerging technologies within assigned division or platform.
Provide training to less experienced team members of the IT department.
Analyze and resolve complex hardware and software problems with distributed systems.
Use in-depth knowledge of distributed hardware and software systems.
Use the management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required.
Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.
Perform visual checks of all system components, wiring and status lights.
Escalate unusual or unexpected findings as appropriate.
Provide periodic reports to users and managers of systems status.
Provide weekly status reports and maintain project cost charge backs.
Maintain project plans as required and notify management of critical failures and/or missed milestones.
Use change and test management procedures as required.
Provide an action plan for resolution of any/all faults detected.
Perform isolation testing of problem equipment and/or software.
Education/Knowledge Requirements:
o A minimum of eight (8) to twelve (12) years relevant experience.
o A degree from an accredited College/University in the applicable field of services is required. If the indiviual's degree is not in the applicable field then four additional years of related experience is required.
o Typically performs all functional duties independently.
o Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.