Overview:
Team Members will provide excellent service to guests and the team through genuine hospitality, assist in day-to-day operations, maintain the shop cleanliness and visual appearance, and support management in achieving goals and maintaining profitability. Team Members will possess exceptional knowledge of Cocoa Dolce products and be passionate about sharing that knowledge with guests.

Position Title: Team Member

Department: Retail

Classification: Non-exempt

Supervisor: Management

ESSENTIAL RESPONSIBILITIES/JOB TASKS

Oversight of assigned retail location. Tasks may include:

• Deliver genuine hospitality when greeting guests, answering questions, and providing product information and recommendations.• Maintain the shop’s cleanliness and visual appearance, including stocking and organizing products, and keeping the shop tidy and presentable.• Ensures the highest standards of food safety are being met.• Accurately handles guest transactions.• Follow all company policies and procedures, including food safety and sanitation guidelines.• Communicate effectively with team members and management, including reporting any inventory or guest service issues.• Continuously develop knowledge of product, promotions, and operational changes; identify areas for improvement and opportunities for growth.

GUEST SERVICE/INTERACTION: Daily face-to-face, phone and email interaction with guests and support staff throughout the organization. Frequent face-to-face interaction with management to exchange information and complete work tasks. This position has direct interaction with guests, so proper tone of voice, body language, and volume are required in this environment.

ESSENTIAL SKILLS & REQUIREMENTS:

EDUCATION:

• High school diploma, preferred.

SKILLS:

• Guest-focused attitude and strong communication skills• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.• Excellent attention to detail and strong organizational skills• Passion for chocolate and a desire to deliver exceptional guest service.• Ability to be self-motivated, problem-solver, and take initiative.• Ability to be productive, punctual, reliable, and adaptable.

EXPERIENCE:

• At least 18 years of age• A minimum of 1 year work experience in retail and/or food service environment, preferred.

PHYSICAL:

• Requires regular bending, stooping, and twisting, and the ability to lift 25 pounds on a regular basis. Must be able to stand for long periods of time and work in close quarters with others. Must be able to visualize the computer screen and perform data entry.

WORK ENVIRONMENT:

• Standing and moving about is required up to 100% of the time.• Requires the ability to work weekends, evenings, and holidays.• Requires the flexibility to work extending hours or shifts for peak seasons.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Las Vegas, NV 89109: Relocate before starting work (Required)

Work Location: In person