JOB DESCRIPTION

Job Title: Guest Service Representative Department: Front Desk
Supervisor: General Manager Date:

Purpose of Position: To provide an efficient and friendly atmosphere to service guests.
Follow all Company policies and procedures.

Essential Functions:

1) Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards.

2) Provide quality service for guests including pertinent information about the area.

3) Handle and resolve guest’s complaints.
4) Operate switchboard giving courteous, polite service.
5) Assist in training of new front desk staff.
6) Demonstrate good communication skills.
7) Perform basic math using a calculator.
8) Have legible handwriting.
9) Knowledge of computer equipment.
10) Record information in the clerk log book and shift reports.
11) Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
12) Promote all marketing programs to the guest.
13) Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
14) Maintain a neat and clean appearance behind the front desk and in the lobby area.
15) Operate TDD equipment for hearing impaired guests.
16) Implement all company policies and procedures for safety and security.
17) Send and receive faxes.
18) Responsible for key control. Issues and receives both room keys and master keys.
19) Cleaning guestrooms and lobby area as needed.
20) Restocking front desk supplies
21) Help with laundry.
22) Deliver cribs, towels or other items to guestrooms as requested.
23) Perform light maintenance duties.

Mandatory Job Requirements:

1) Read, write and speak English.
2) Neat, well-groomed appearance.
3) Must have a flexible schedule to include evenings and weekends.
4) Good communication skills.
5) Pleasant personality and people skills.

Accountability

1) Front desk area accounting audits and shoppers report scores all within acceptable ranges.

2) Maintains high level of quality, service, and cleanliness.
3) Daily accountability for cash drawer, deposits, and guestroom sales.

Experience or Training Required

1) High school education.
2) Previous desk experience preferred but not necessary.

License or Certification Required
None

I have read this job description and I understand the job responsibilities as outlined. If at any time I have a question about my job requirements, I will consult with my supervisor.

Employee Signature Date

Manager Signature Date

Additional Compensation:

• Bonuses

Benefits:

• Paid time off

Hours per week:

• 20-29
• 30-39

Schedule:

• Weekends required
• Day shift
• 8 hour shift

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: No less than 24 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Overnight shift
• Weekends as needed
• Weekends only

Work setting:

• In-person

Ability to Relocate:

• Andrews, TX 79714: Relocate before starting work (Required)

Work Location: In person