JOB
This position is located in the PARKS department at the Harrison Tennis Center, 2653 Shallowford Rd, Marietta, GA 30066.
EXAMPLE OF DUTIES
Performs customer service functions: provides information or assistance regarding services, activities on the phone and in person, forms, procedures, fees, or other issues; responds to routine questions and complaints; researches problems and initiates problem resolution; and refers complaints/problems to appropriate personnel.Processes participant registrations, court reservations, tournament registrations, and other scheduled services and events: receives requests for classes, court times, or other scheduled services; reviews registration forms for accuracy and completeness; enters information into online database and calendars; collects and records fees; and maintains related documentation.Prepares facilities according to daily schedule: opens and closes facility; unlocks and locks doors; turns lights on or off; disarms and sets alarm; moves, sets up, and tears down tables, chairs, etc.; and performs routine cleaning duties such as emptying trash, sweeping floors, etc. Maintains attendance and punctuality within customary tolerances for this position. Performs other related duties as assigned.Minimum Qualifications High School Diploma or GED preferred; supplemented by one year of work experience that shows an ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.Preferred QualificationsStrong customer service skillsExcellent communication and interpersonal abilitiesStrong computer skills (proficient in Microsoft Office applications)Detail-oriented with good organizational skillsBasic knowledge of tennis Previous experience in a customer-facing role is a plus
SUPPLEMENTAL INFORMATION
Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable. Sensory Requirements Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, taste, odor, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, smoke, noise extremes, and electric currents. EEO Statement Cobb County is an equal opportunity employer. Cobb County Government does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.