SUMMARY

The Fraud Officer is a working manager role responsible for fraud risk management and for designing, implementing and maintaining an effective and comprehensive fraud program. Reporting to the SVP Operations and Compliance, the Fraud Officer will partner with business units across the CU to strategically and tactically drive first line of defense fraud detection, prevention and mitigation across relevant fraud domains. Develops and executes risk-based assessment and testing plans. Uses assessment information to develop, implement and dynamically maintain an effective, risk-based fraud prevention and mitigation program. Responsible for documentation and communication of fraud program expectations and results to applicable stakeholders and for escalating issues as necessary. Key oversight areas include fraud prevention strategy and tactics, fraud policies, and ensuring effective, dynamic, risk-based transaction monitoring. Works closely with partners on cyberfraud issues. Contributes to the review and sign-off of fraud-related risk assessments executed by the CU, including the fraud risk assessment, deep dive assessments, scenario analyses and new product or change initiative assessments.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.

Directly oversees and coordinates and dynamically assesses and adjusts daily fraud detection, prevention and mitigation activities.

Effectively manages the organization-wide human, system and process aspects of fraud program activities.

Directs activities with clear leadership in constantly assessing fraud risk and activities. Recognizes that fraud is dynamic not static. Builds a fraud program foundation that has nimble ability to adjust to real-time fraud risk.

Masters comprehensive knowledge of fraud programs, systems, and processes. As a working manager, able to effectively lead informed fraud-related system and process decisions and activities, with ability to effectively manage vendors. Possess reasonable direct working knowledge of fraud-related systems and processes. Able to both train and lead others and to directly operate fraud-related systems and perform fraud-related processes when needed.

Supports the reporting of fraud risk profiles, analyses and exposures to senior management on a regular basis. Reporting should include existing and emerging areas of risk and implications for operational risk appetite.

Reviews and supports the development of the fraud assessment universe to ensure organization-wide comprehensive coverage of internal and external fraud using a risk-based approach to dynamically determine assessment frequency.

Leads investigation of fraud and other illegal activities. Participates in applicable fraud-related committees. Identifies significant issues and control weaknesses and makes recommendations to minimize exposure or loss to the Credit Union.

Serves as internal advisor to other departments, supports and delivers feedback and insight on requirements and maintenance of fraud strategies. Analyzes, identifies and communicates emerging risk trends and develops policies and metrics to measure and mitigate fraud risk exposure.

Develops, implements and manages tools, techniques, processes and procedures for detection and prevention of fraud or illegal activities.

Plays an active role in improving organizational processes, such as policy recommendations, process and procedure enhancements, and staff training. Responsible for the direct oversight of fraud-related projects, meetings, cross-functional collaborations, and networking opportunities.

Designs and maintains key processes that effectively prevent, detect and report fraud risk. Works closely with business partners and external vendors to ensure optimal strategic use of fraud tools while supporting key results.

Utilizes data to prepare metrics and dashboards, analyze trends and patterns to support fraud detection and investigations.

Identifies requirements for deep dive and initiate or lead deep dive assessments as required.

Responsible for the overall compliance with regulations, credit union policies and procedures, and operational integrity.

Participates in committees or associated governance/review activities on key business initiatives ensuring that existing and emerging fraud risks for new products, processes and transformational initiatives are identified.

QUALIFICATIONS

The requirements listed below are representative of the knowledge. skill, and/or ability required.

Education and Experience

Bachelor’s degree required, preferably in business or related field.

Minimum five years’ experience with fraud and loss prevention in financial institution that includes regulatory compliance with debit, credit, ATM, card, check, deposit and loan fraud via channels such as in-person, OLB, Mobile Banking, ACH, bill pay, new accounts, direct and indirect lending, etc.

Certificates, Licenses and Registrations

Certified Fraud Examiner (CFE) required or commitment to earn within one year of hire.

Skills and Abilities

Strong analytical, problem solving and organizational skills.

Proficient in direct knowledge of bank “core” and ancillary systems and fraud-specific systems, platforms and software. 

Verafin experience preferred.

Advanced proficiency with Microsoft Office applications. Ability to identify gaps and risk exposure in control processes. Ability to communicate effectively verbally and in writing.

Strong written and verbal communication skills. Ability to be bonded.

Ability to travel, attend, and participate in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging. 

AFFIRMATIVE ACTION/EEO STATEMENT:

CoastHills is an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment without regard to race, color, religion, ancestry, gender, pregnancy, sex, sexual orientation, transitioning status, gender identity, gender expression, national origin, age, genetic information, military and veteran status, marital status, medical condition, mental disability, physical disability, or any other basis protected by local, state, or federal law. 

For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here.