We are looking for a shuttle service dispatcher/customer service representative to support our peak season workload (March to September) with the possibility of continuing employment. A dispatcher/customer service representative, or CSR, will act as a liaison, provide information, and resolve any emerging problems our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

• Manage incoming calls and route information accordingly
• Serve as liaison between the customer and shuttle driver
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Skills

• Strong phone contact handling skills and active listening
• Efficient use of smartphone for dispatch services
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Shifts include Monday - Friday, two weekend shifts a month, evenings Thursday through Saturday, and morning shifts on Saturday and Sunday

Contract employees will provide their own computer and internet for this remote position.

Although the position is remote, candidates must be physically located in one of the following counties: Escambia County, FL, Santa Rosa County, FL, Escambia County, AL, Baldwin County, AL, or Mobile County, AL.

Job Types: Part-time, Contract

Pay: $10.00 - $15.00 per hour

Expected hours: 10 – 20 per week

Schedule:

• Day shift
• Night shift
• Weekends as needed

Application Question(s):

• Available to work weekends?
• Confirm you are physically located in one of the required counties for this position.

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Multiple locations