Arrowhead Towne Center -Lead Supervisor IILocationGlendale, Arizona85301CountryUnited StatesRegionSouthwestReference Number1147518300-9b2afPosition typePermanentCategoryRetailJob FunctionStore - ManagementArrowhead Towne Center -Lead Supervisor II Lead Supervisor Job DescriptionThe Lead Supervisor role is an integral part of the stores overall success; modeling the behaviors needed todirectly impact all aspects of our Companys business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.Sample of tasks required of role:SALES:Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and valuesEndorses, models and develops team to deliver Coachs Selling and Service expectationsEnforces sales strategies, initiatives and growth across all categoriesWorks with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial resultsLeverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customersProductivity Management: holds sales team accountable for personal salesMaximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectivesBuilds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business resultsCreates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coachs Guide to StyleActs as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)Sensitive to customer and team needs and tailors approach by reading cuesSolution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriateDevelops both self and individual product knowledge skills and remains aware of current collectionsUnderstands the positive sales impact staffing has on the business and recruits accordinglyCoaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growthWelcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance developmentRegularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)OPERATIONS:Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-activelyDemonstrates strong business acumenInteracts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanorMaintains interior and exterior upkeep of the building with partnership from the corporate officeUnderstands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessaryAdheres to all applicable Coach retail policies and procedures including POS and Operations proceduresLeverages Coachs tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goalsWorks with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functionsEnsures all daily tasks are completed without negatively impacting service of Coach standardsCompetencies required:Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesnt have to finish things before moving on. Can comfortably handle risk and uncertainty.Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.Managerial Courage: Doesnt hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.Additional Requirements:Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.Education: High school diploma or equivalent; college degree preferred.Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfersSchedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mothers Day, etc.).Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.#J-18808-Ljbffr

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