Job Title: Fertility Receptionist

Reports to: Front Desk Supervisor

FLSA Status: Non-Exempt

Summary: Responsible for making sure the office runs in a timely and efficient manner. Ensures patient safety and care and communicates with the clinical staff regularly.

Required Duties and Responsibilities include the following. Other duties may be assigned.

• Check in patients for provider follow up talks, provider consults, pre-admission testing, follow up surgeries, blood work and ultrasounds, OR procedures, transfers, and any other clinical appointments.
• Have patients sign and fill out consent forms and financial documents when necessary
• Collect co-pay payments from patients and balances for upcoming appointments
• Keep track of all patient’s whereabouts
• Maintain the lobby including supplies and cleanliness
• Escort male patients to the collection room when needed
• Collect semen samples from patients and deliver them to the lab immediately
• Assist clinical staff with cleanup of patient rooms when needed
• Check for incoming faxes and attach them to the appropriate patient charts
• Escort OR procedure patients and consult follow up talks to the proper rooms
• Constantly keep the nurses and providers aware of the arrival of patients and any appointment changes
• Prepare charts for the following day by printing consents and financial agreements
• Maintain full waters, coffee, and tea throughout the day
• Properly opens and closes the front area each day according to standard operating procedure
• Balance the drawer at the end of each shift and close it out
• Helps to ensure guest safety. Report accidents immediately to your supervisor
• Wear proper uniform and maintain a high standard regarding personal appearance as outlined in the employee handbook

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Fertility Receptionist does not have any supervisory responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); medical receptionist experience preferred.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office; internet software and proprietary software. computer skills including the ability to use spreadsheet and word processing programs at a highly proficient level.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment:

The office may be a busy facility. The Fertility Receptionist may have to manage several projects at one time and may be interrupted frequently to meet the needs and requests of multiple patients. The Fertility Receptionist may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The Fertility Receptionist may spend long hours standing at a desk and walking from room to room. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.