Job Description :

General Function / Summary :

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check N Go or Allied Cash locations, both part of the CNG Holdings, Inc.

family of companies. The Store Manager is responsible for daily operations and profitability of one or more of our retail locations.

This role is accountable for site operations, sales, customer service, and store level leadership.

Essential Duties :

Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.

Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.

Respond professionally and accurately customersin response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and districtor region volume expectations.

Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements;

may be responsible for bank deposits or bank pick-ups.

Balance individual batch receipts with store sales reports at end of day and assist with resolving over / short discrepancies.

Perform customer verifications to validate information presented.

Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.

Comply with federal and state regulations and Company policies and procedures.

Complete compliance trainings and quarterly I Agree timely.

Coordinate operations, development, and training necessary for store achieving metric targets.

Maintain store staff schedule and assist covering other stores within the district.

Support store staff to ensure excellent customer service and embodiment of sales culture.

Assist District Director of Operations with the recruiting, selection, and onboarding of Customer Service Representatives in the district.

Other duties as assigned.

Minimum Education and Experience Required :

High school diploma, GED, or equivalent experience

2 years of experience with sales, customer service, and cash handling

1 year of supervisory experience preferred

Exceptional customer service, active listening, and verbal and written communication skills

Proficient in Microsoft Office programs

Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership

Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company

Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands :

Call center / Retail / Office environment

Extensive cash handling

Extended phone usage

Long periods of standing

Extended viewing of computer screens and typing

Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance :

Must be able to travel to all stores within the assigned district with personal vehicle

May be asked to travel to neighboring districts

May require overnight travel

Must work assigned shifts as scheduled

Supervisory Functions :

Position may be on-site lead for one or more Customer Service Representatives

Last updated : 2024-04-27