Essential Duties and Responsibilities

• Support product and program development through active management of the product development life cycle including development of the offering, coverages, launch strategy, revenue forecasts, and pricing.
• Collaborate with departmental stakeholders to develop new product introduction plans and secure regulatory approvals, orchestrate product launch, publish marketing materials, conduct sales training, prepare services organization, and announce new products.
• Plan and execute post-launch product management functions including conducting post-launch audits, tracking customer satisfaction, reassessing industry movements, conducting win-loss studies, and evaluating metrics and KPIs
• Conduct product comparisons against identified competitors on a consistent and as needed basis, identify opportunities, and work with other departments including sales to develop tangible actionable plans to leverage product differences
• Collaborate with sales management to prepare short-term and long-term product sales forecasts for existing products and new products
• Responsible for staying up to date on trends and developments within the functional area of expertise and the industry
• Conduct competitive analysis including market, competitors, and products

Education

Bachelor’s degree in Business Administration, Marketing, Product Development/Management, or related field or equivalent work experience

Experience

At least three years of experience in progressive product requirements design, development and/or implementation within the vehicle service contract industry, with a minimum of two years in a team or product leadership position, preferred.

Skills, Knowledge, and Abilities

• Ability to drive results by identifying, analyzing, and resolving problems within scope of responsibility.

• Flexible and capable of prioritizing and managing competing tasks, timelines, and work streams.
• Ability to identify, analyze, and interpret trends or patterns in data sets.
• Ability to collaborate and actively engage in the determination of requirements, design, and execution efforts.
• Strong project management skills
• Excellent oral and written communication skills

• Knowledge of the insurance industry, its products and services
• Understanding of theories and practices for auto-dealer focused product development, program management, and market research preferred
• Proficient in conflict management and interpersonal relationship building with stakeholders.
• Knowledge of Microsoft Office Suite
• Leadership and management skills demonstrating integrity and professionalism, preferred.
• MS Project and advanced Excel skills preferred.
• Tableau experience preferred.