JOB SUMMARY: Manages and coordinates external staff at a client location; acts as the liaison between the branch office and the client.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

RESPONSIBILITIES

Responsibilities include, but are not limited to:

1 - Onsite

• Anticipates staffing requirements and expectations.

• Develops value-added services to support changing client needs.

• Utilize various recruiting methods such as job boards, social media, and networking to attract qualified candidates

• Submits qualified candidates to hiring managers, coordinates interview schedules, and interviews candidates, coordinates orientations, schedule arrivals for new starts and terminations when necessary.

• Coordinates drug and background screens and handles new hire paperwork.

• Tracks client property and attends weekly on-site meetings as necessary.

• Maintains timekeeping system and ensures payroll/invoicing is accurate.

• Provides productivity, headcount, attendance, and other reports at Branch, Corporate or client’s request.

• Manages employee relations at the site, including coaching, counseling, and removal from assignments.

• Participates in scheduled service reviews at client site.

• Delivers superior customer service and develops relationships with supervisors and associates.

2 - Management

• Is a strong role model for staff by remaining positive in the face of adversity, displaying strong customer service techniques, and assisting in a hands-on capacity.

• Supports and enforces Company goals, objectives, policies, and procedures.

• Oversees performance efficiency and quality of work by Branch staff

• Performs new hire and performance evaluations for Associates as needed.

• In partnership with the Branch Recruiters, oversees daily operations for onsite client, including reporting, scheduling of staff, approvals, and maintenance of office systems and equipment

• Manages and directs client implementation process.

• Monitors customer service activities

3 - General

• Meets accountabilities, budget goals, and other defined metrics reviewed/modified by senior management on a regular basis

• Monitors and ensures all documentation and questions concerning risk management, unemployment, and payroll are taken care of.

• Administers, organizes, and conducts training and educational programs in connection with staff at designated On Site.

• Learns automated systems, including applicant entry, client entry, job order entry, job search, and payroll

• Learns and adheres to all ADA, EEO, and other applicable government rules and regulations as it applies to the performance of your job

• Ensures branch and staff compliance with all Company policies and procedures.

• Learns Risk management and injury reporting process and procedures as well as first aid.

QUALIFICATIONS

• Education and/or Experience:

o High school diploma or GED required

o 1-2 years previous experience in this or similar role; previous staffing experience preferred

o Availability to work overtime, after hours and on weekends if necessary

o Valid CA Driver License and reliable transportation to travel to Client Site and Branch location daily.

• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks

• Attitude – Adopts a “roll up your sleeves” attitude and willingness to do the day-to-day work, balanced with enthusiastic thought and tempered with critical thinking acumen; exemplifies relentless commitment to client satisfaction; takes initiative and begins projects when necessary; works well individually and as a member of a team

• Communication – Writes and speaks effectively and manage difficult client and temporary associate situations; Responds promptly to temporary associate, applicant, staff, and client needs; Listens well and participates during meetings and asks questions to ensure understanding; Interacts effectively and presents information in both written and oral form with management, clients, staff, vendors, etc.

• Computer Skills – Uses the Company’s selected technologies efficiently and effectively; must be proficient in Microsoft Office and social media platforms.

• Drive for Results – Can be counted on to exceed goals successfully and is bottom-line oriented while steadfastly pushing self and others for results

• Leadership – As a Company leader: leads by example and with integrity; builds an inclusive workforce; keeps employees engaged through effective communication of goals, expectations, and company information and listening to their needs; builds trust with accounting team and clients; is able to delegate; adapts management style to meet the diverse needs within the team; and enthusiastically leads the team to achieve objectives

• Problem Solving – Identifies and resolves problems in a timely manner, develops alternative solutions, and uses reason even when dealing with emotional topics.

• Quality of Work – Maintains high standards despite pressing deadlines; does work right the first time; inspects work for flaws and corrects own errors; edits work for spelling and grammar; regularly produces accurate, thorough, professional work

• Professionalism – Approaches others in a tactful manner and reacts well under pressure; handles pressures of a fast-paced situation and thrives in a high stakes’ environment.

• Project Management – Accurately scopes out the length and difficulty of tasks and projects, set objectives and goals and break down work into the process steps necessary to get things done; oversees exceptional management from conception to delivery

• Team Player – Works well individually and as a member of a team

• Time Management – Prioritizes work activities and uses time effectively and efficiently

• Writing Skills – Strong writing skills with experience blog posts, white papers, email/website copy, and more

ENVIRONMENTAL CONDITIONS

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. There may be requirements to client sites and temporary associate worksites that contain machinery or hazardous materials. Being adaptable to various environments from professional office to heavy industrial is required.

The employee is expected to adhere to all agency policies and to act as a role model in the adherence to agency policies.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Staffing: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Ability to Commute:

• Bellflower, CA 90706 (Preferred)

Work Location: In person