Description

PRIMARY PURPOSE

The Program Specialist II is responsible for the day-to-day activities of the program including customer and technician/contractor contact to support the energy program. This individual also performs customer service, data entry, reconciliation, reporting, invoicing and overall program status updates. This individual will also be responsible for training and any fiscal responsibilities as needed.

ESSENTIAL FUNCTIONS (Majority of duties performed, but not to be all-inclusive or to prevent other duties from being assigned)

1. Complete job approvals within all program databases and correct issues as they arise within the designated time frame for resolution.
2. Develop and maintain a thorough understanding of all programs.
3. Review reports for accuracy and data entry completion time.
4. Perform internal quality assurance as required of field staff to ensure quality and control levels are achieved, including complaint investigation, documentation and follow-up.
5. Assist in training field staff.
6. Collaborate with supervisors and managers to provide technical advice and resolve problems.
7. Prepare program reports as necessary for management, clients or others.
8. Attend program, client and/or management meetings as necessary.
9. Conduct work in compliance with OSHA and company safety procedures.
10. Perform other duties as assigned.

Qualifications

JOB REQUIREMENTS (Experience, education, knowledge, skills & abilities required for competent performance in the job)

1. High School Diploma or equivalent required.
2. 2-3 years industry related experience preferred.
3. BPI Building Analyst and Envelope certifications preferred. Building Science Principals certification within 12 months or as needed by client/department.
4. Other certifications may be required by utility.
5. Strong organizational, project management, problem solving and prioritization skills necessary.
6. Ability to anticipate and prepare in advance for work and meet targeted goals.
7. Ability to communicate clearly and effectively, in speech and writing, with customers, staff, managers, supervisors, contractors and clients.
8. Resourcefulness to meet tight deadlines and flexibility with fluctuating priorities.
9. Perform the essential functions and physical demands of the position with or without accommodation.

PHYSICAL REQUIREMENTS (The physical demands of the job)

1. Consistently spending time sitting, typing, talking, walking and using repetitive motion.
2. Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery, such as a computer.
3. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
4. Visual capacity enabling frequent use of computer equipment.
5. Medium work: ability to exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

WORK ENVIRONMNET

1. The employee is not substantially exposed to adverse environmental conditions.