Overview

OUR VISION is to be the elite health and fitness provider in every community we serve.

OUR MISSION is to provide the best experience for everybody to improve their quality of life through fitness.

OUR VALUES Community | Action | Recognition | Experience

The Operations Manager is responsible for ensuring that all gyms are consistently clean, functional, and friendly. The Operations Manager will role-model the company's values and culture. This position also manages operational employees, including staffing, performance management and individual and team development while maintaining a positive work environment. 

Base Salary Range: $35,000 - $40,000 

Primary Schedule: Sunday 8am-3:30pm, Monday-Thursday 7am-5pm

Responsibilities

• Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture. 
• Hire, train, encourage team members to deliver Club Fitness’ service promise consistently. 
• Provide effective decision-making regarding customer service issues. 
• Heighten, develop, and foster a strong organizational customer service focused team. 

• Contribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.
• Assist with Club Staff workloads to ensure smooth and efficient business operation.
• Stay up to date with company policies and procedures to maintain consistency with Club Staff.
• Maintain an organizational culture that attracts, retains and motivates top quality employees. 

• Communicate and respond on all pertinent issues and concerns regarding staffing, sales, services, member issues and employee relations to leadership. 
• Assist with Member Incident Reports (MIRs) and Employee Incident Reports (EIR).
• Inventory (counting and ordering) for all operational needs of the Club.

• Assist with Help Desk tickets and follow-up with facility and equipment repairs. 
• Scheduling of MEA/Kids club staff—assist with coverage as needed (flexible schedule in correlation to the needs of the club/scheduling gaps).
• Support leadership in maintaining a clean gym environment including, but not limited to, identifying opportunities in cleanliness, assigning and inspecting the facility audit, and taking an active role in training staff on the Club Fitness standards regarding cleanliness.

You will Succeed if you Love: 

• Interacting with people 
• Attention to detail 
• Being busy and getting things done 
• Delivering excellent customer service 
• Achieving and exceeding member expectations 
• Providing a Clean, Functional, and Friendly environment 

Qualifications

• High School diploma or GED, required 
• 18 years of age or older, required 
• Previous experience in customer service, hospitality, and leadership preferred 
• Excellent communication and interpersonal skills 
• Ability to handle stressful situations with professionalism and a positive attitude 
• Strong multitasking abilities 
• Ability to work varying hours as needed, including evenings, weekends, and holidays 
• Ability to work outside normal work hours when dictated by workload- required 

This role requires travel to the corporate office (St. Peters, MO) and other Club Fitness locations as needed for training and meetings. 

Physical Requirements: 

• Extended periods of standing and moving about the facility 
• Occasional lifting of gym equipment may be needed 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.