Assistant Housekeeping Manager
Reports to: Housekeeping Manager
Weekly Work Hours: Part time
Shift Times: Specifically, Sunday - Monday availability. As is typical to the hospitality industry, staff may be required the flexibility to work a range of shift times (morning, day, evening) and days of week
Pay Type: Hourly
Responsibilities include:
• Preparing staff requirement report for third party to ensure proper staffing
• Making recommendations and participating in decision-making
• Acting as Department Head when the Housekeeping Manager is off
• Liaising with other departments as well with third party staffing company
• Purchasing
• Creating inventory process
• Laundry transactions, include billing and inventory
• Logging found items in Lost & Found Log
• Ordering items and processing invoices (if assigned)
• Opening and closing of Housekeeping, specifically room assignments and cleaning
• Room inspection, minimum of 10-15 per day
• Inspection of public places to determine cleaning schedule
• Attending daily, weekly and other leadership meeting as directed
• Other duties as assigned
Ensuring Exceptional Customer Service
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Assists in the review of guest feedback and guest satisfaction results with third party vendor. Sets a positive example for guest relations.
Requirements
• Prior hotel supervisory experience
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, third party supervisors both in person and on the telephone
• Proficient computer knowledge
• Spanish helpful

About the Company:
Club Quarters in Boston