Join the Club Pilates Boulder County Team Are you a positive and energetic person who has a passion for the health and wellness of your community?

We are looking for a positive and energetic Lead Sales & Customer Service Representative to be a part of our team. This position has a pivotal impact on the ongoing studio operations and the healthy experience we provide for our members every day.

We are a growing company that has 3 locations in Boulder County and are looking for people to grow their careers with us.

Sales Team Lead Responsibilities :

• Be the go-to for the team and members for daily studio sales and customer service operations
• Answer detailed member agreement and invoice questions (from members and other sales team members)
• Ensure the team is following procedures and best practices
• Lead team to achieve monthly sales and retention goals
• Maintain and ensure compliance with the cleaning schedule
• Organize retail and maintain inventory order requests
• Organize team and member events Personal Sales and Customer Service Responsibilities :
• Perform sales process tasks to establish a relationship with prospects, get them scheduled intro classes, and fit them with the best membership
• Complete prospect and member communication tasks (via text / phone) and diligently track within POS database system (ClubReady)
• Create and maintain a welcoming, positive, and fun studio environment
• Provide the highest level of hospitality and customer service to members, prospective clients
• Independently make decisions related to high-level customer service
• Maintain product knowledge for all promotions, memberships, pricing, etc.
• Establish relationships with prospects and members to meet individual needs
• Perform all operational studio duties : completing daily tasks, check-in members, register new clients, answer and returning all incoming calls and emails
• Perform daily cleaning tasks and be accountable for the appearance of the studio and equipment
• Ability to multi-task, be a problem solver, and come up with quick solutions
• Energetic, happy, people-person
• Be enthusiastic and passionate about Club Pilates Requirements :
• Excellent sales, communication, and customer service skills required
• Ability to multi-task and follow a structured communication sales process
• Excellent computer skills and ability to learn the Club Ready point of sale software system
• Goal-oriented with an ability to lead team to meet / exceed membership goals
• Communicate professionally and effectively to clients and colleagues
• Excellent public speaking skills and comfort speaking in front of groups
• Contains self-initiative to jump in wherever is necessary
• Availability to work nights and weekends
• Ability to stand or sit for up to 8 hours throughout the workday
• Ability to lift and move 10 lbs Compensation & Perks :
• This position offers a competitive base salary
• Monthly bonus opportunities based on performance
• Commission paid on individual sales
• Best-in-class retirement savings with 1 : 1 company match up to 6%
• Free Unlimited Club Pilates membership to 3 Boulder County studios
• Health Insurance through United Healthcare for full-time team members
• Unlimited opportunities for growth including additional sales & management careers Powered by JazzHR

Last updated : 2024-05-21