Job Posting Title:

District Support Specialist

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Hiring Department:

UT High School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Jun 01, 2024

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

Provide online registration and technology support for the UT High School District's K-12 credit by exam program serving Texas public school district partners. Assist educators, students, and parents to enroll and access a variety of online testing and other district programs. Utilize a variety of integrated technology systems and troubleshoot questions and problems related to desktop, network, and systems support.

This position requires reporting to work on the UT Austin main campus, however currently the UT High School District is piloting a hybrid remote schedule with three days on campus and two days remote. This position requires remote internet access.

Responsibilities

• Provide technology support services for students, parents, and K-12 school district educators to register, enroll, and complete exam administrations and enroll in a variety of UT High School District programs. Troubleshoot technology and exam issues such as logins and access during online exam administration utilizing Canvas LMS, Proctorio, and a variety of integrated online systems. Work collaboratively with the UTHS staff to troubleshoot and plan for a variety of technology updates, integrations, and processes. Assist with exam migration and updates within online platforms. Prepare and maintain guiding documents and train UTHS staff regarding online registration, revise enrollment processes, track frequent requests, and recommend solutions to address customer service issues.

• Communicate with district partners via phone and email to coordinate their bulk requests to register students online in Credit by Exams (CBEs). Maintain a calendar of district testing windows and spreadsheet to prioritize and process requests in a timely manner. Follow-up with district contacts to ensure orders are received and grades are posted and accessible. Assist with preparation of exams for distribution and archiving. Maintain confidential student records and prepare materials and communication to support customers to meet deadlines. Send invoices, process payments, and assist with payment collections for district purchase orders. Assist with distribution, expediting, and archiving exams and coordinating with instructors for exam mail-outs and grade posting.

• Communicate with K-12 students and parents to enroll students in individual credit by exams utilizing online systems. Prepare, update, and maintain documents and confidential student information. Validate approvals for testing by utilizing student information system, including Skyward SIS, Mishell Registration system, and communication with district contacts as needed. Enter payments and troubleshoot issues including test scheduling, score reporting, payment adjustments, and online testing administration. Assist customers in submitting exam inquiries and requests for accommodations. Coordinate requests for accommodations and student needs with the UTHS student services specialists.

• Assist in preparing online and print manuals and forms to train staff and inform K-12 partners, parents, and students about programs and processes. Assist with documents, communications, materials, marketing, interviews, staff meetings, conferences, and graduation ceremony to assist with a variety of UTHS programs and services. Assist with ordering supplies, marketing materials, and coordinating marketing events for a variety of UTHS programs. Assist with answering phone calls for a variety of programs including partner school requests, professional development, and Diploma Program as needed. Archive materials and drive the UT van to the storage facility as needed.

• Provide assistance to the UT High School District leadership team, including the Superintendent, principals, and other program leaders by providing customer service for internal and external partners via phone and email. Prepare reports, spreadsheet data, and written communications with professional level standards, accuracy, and timeliness. Assist with reports, documents, and submissions for state and university reporting requirements, including the annual CBE report for Texas Education Agency. Adhere to UT High School District, state, and university policies.Support STAAR testing as needed including occasional state travel to proctor remote exams. Support conference marketing for programs as needed. Occasional travel is less than 10% of time.

Required Qualifications

Bachelor's degree and one year of experience working in a K-12 or educational organization, university, or customer service position or high school diploma and five years' experience working in a K-12 educational organization, university, or customer service position. A minimum of one year of experience providing online technology helpdesk customer support. Advanced technology skills including experience working with online technology operating systems, student information systems, learning management systems, and performing functions for data transfer or migration. Demonstrated experience providing excellent technology-related customer service and staff support. Demonstrated excellent oral and written professional communication skills. Experience generating spreadsheets and reports of professional quality. Proficient in Microsoft products. Experience maintaining confidential records or data and preparing reports. Excellent organizational skills and proven track record of maintaining accurate records and meeting deadlines. Ability to multi-task, work independently, and process requests efficiently. Experience working successfully in a team environment. Professional demeanor.

Preferred Qualifications

Advanced degree in technology or a related field. Experience supervising or training staff. More than one year of experience working in a K-12 school district or organization to provide support services to school districts, technology help desk support, or coordinate testing services. Extensive experience processing payments and maintaining confidential student records. Experience working with the Skyward SIS, Canvas LMS, or Proctorio. Accounting or bookkeeping training and experience. Experience adhering to TEA requirements and submitting required school district documents, such as PEIMS reports. Working knowledge of school or district administrative services and operations. Experience generating reports for K-12 student or district PEIMS or student testing data. Experience communicating with executive level leadership and campus administrators.

Driving Required

This job requires a class "C" operator's driver's license.

Salary Range

$48,000 depending on qualifications

Working Conditions

• Standard office conditions

• Repetitive use of keyboard at a workstation

• Use of manual dexterity

• Climbing of stairs

• Lifting and moving (up to 40 lbs)

• Driving a UT vehicle

• Work performed on concurrent multiple projects under pressure of rigid deadlines and/or time limitations.

• May require occasional irregular and/or prolonged hours

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.