Know your rights Inform yourself of your rights and responsibilities by reviewing the content provided in the list below. Employment Eligibility (e-Verify): English & Spanish Right to work: English / Spanish It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Overview Sales Agent is responsible for accepting chat requests through the website, as well as, handling inbound calls from consumers that have questions throughout the quoting process. The agent must have knowledge of property insurance and excellent customer service skills. Duties and Responsibilities: Answer a high volume of inbound calls relating to homeowner’s insurance policies Resolve customer grievances Gain cursory knowledge of UPCIC manuals, guidelines, policies and procedures Answer questions about products and services Quote, bind and obtain new policies for the agency through agent of record changes. Cross-sell Process endorsements and policy changes Take payments on new and existing accounts Note details of all calls and transactions on file. Ability to accomplish daily goals Have regular and reliable attendance Adhere to policies and procedures of employee handbook Perform other duties as assigned Skills and Qualifications: 2-20 or 20-44 insurance license with the Florida Department of Financial Services 4-40 insurance license acceptable, at minimum the 20-44 must be attained within 60 days of hire Proficient in Microsoft Office including Word, Excel and Outlook Reading, writing, typing and computing skills necessary to do the job Benefit Highlights Industry leading medical, dental and vision insurance plan 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately) Generous PTO policy Eligible for performance based bonuses Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.