CSO is looking for anOutreach Specialist to join our Community Partner Program!

Be part of our team ofcaring and skilled professionals as an Outreach Specialist in theCommunity Partner Program at Clinical & Support Options. We are amultidisciplinary team of Community Health Workers, Clinicians, and Nursesproviding Care Coordination and support to adults with complex medical,behavioral health and substance use challenges. Through face-to-faceoutreach and telephonic care coordination, our team supports each person withtheir individual wellness goals in connection with their overall health. At CSO, we use a trauma informed and person- centered approach. 

 CSO offers Training in: Traumainformed care, Motivational Interviewing, Cultural Diversity, Equity andInclusion, Mindfulness Skills and more. 

Responsibilities

• Outreach and engage new members via telephone and face to face meetings to offer Community Partner supports
• Facilitate Care Plan Team meetings
• Provide in person, telephonic and in-person outreach to members in their home and/or community.
• Complete a Comprehensive Assessment and Care Plan for each Member. 
• Reduce barriers to care through providing support to Member in accessing services. 
• Provide wellness resources, and make referrals and linkages to community supports.
• Maintain regular contact with Members. 
• Assist members with system navigation.

Qualifications

Associate's or Bachelor's degree (Psychology, Sociology, Social Work, etc.) from an accredited college or university required (Bachelor's preferred.) Good listening skills, nonjudgmental ability to foster self-sufficiency and an ability to establish trusting relationships through compassion, empathy and insight. 1-2 years of experience is preferred. Capacity to be an effective member of a team. Demonstrated sensitivity to the needs and perspectives of people from diverse cultural or linguistic backgrounds. Computer proficiency required including ability to work with email, electronic health record and word processing software. MA driver's license and reliable transportation required.

Bilingual candidates arestrongly encouraged to apply, (English/Spanish speaking.)

Benefits

We provide our employeeswith competitive salaries and a generous benefits package, including fullcoverage health and dental insurance and ample paid time off (vacation,personal, sick, and holidays). Additionally, we offer a 403B retirement savingsplan, an employee referral bonus program, regular in-house training andprofessional development opportunities with free CEUs, and voluntarysupplemental insurances at group rates, including short and long-termdisability, cancer, accident and life. We also offer a premier employeeassistance program (EAP) and personal cell phone plan discounts. Our workenvironment is flexible and supportive, with ample opportunities forcollaboration within and across departments, programs and locations. 

Our Agency

Clinical & SupportOptions, Inc. is a behavioral health organization serving individuals andfamilies across Western Massachusetts. From our early days as a child guidanceclinic, we have expanded into a full service behavioral health agency,committed internally to excellence while we collaborate externally with communitypartners to participate in a comprehensive system of assistance and resourcesfor the residents of our communities. We employ over 650 multi-disciplinarystaff, helping thousands of families over the past 50 years. We have communitybased office locations throughout Western Massachusetts, including Springfield,Northampton, Greenfield, Orange, Athol, Gardner and Pittsfield.

Our expertise, in anutshell, is to support people in their progress towards self-sufficiency, nomatter what challenges they face on that journey. EOE/AA