EMPLOYER INFORMATION:

Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

PURPOSE:

The Bilingual Care Coordinator will provide a blend of services to families of students at Fair Haven School, in the context of the Community School model. The Care Coordinator will provide direct coordination in serving as an advocate, service worker, and liaison on behalf of the client and his/her family utilizing a family-driven, strength- and community-based approach. As a member of an interdisciplinary team, the Care Coordinator will assist the family in developing solutions, identifying community resources and supports based on the family’s needs and help promote permanent connections that support the family within the community.

KEY RESPONSIBILITIES:

The essential functions of this position, include, but are not limited to:

Interpersonal communication

Establishing rapport with family members, schools and providers

Engaging, educating, empowering families in a manner appropriate in fostering relationships that lead to the family’s success

Tailor interactions to fit the tone, volume, and appropriate language for the client’s age and environment

Collaboration and teamwork

Collaborate and participate in an interdisciplinary team related to care; in conjunction with the Organization’s larger team

Regular participation in staff meetings, team meetings, case conferences, and grand rounds as a vital team member of the Organization

Developing a shared understanding of respective roles and responsibilities of team members to ensure efficient collaboration

Facilitating and monitoring implementation of each Plan of Care developed by the family’s team

Care planning & coordination

Engage families in the community and regularly conduct home visits

Linking multiple services, healthcare providers, and community resources to meet families’ needs

Ensuring flow and exchange of information among family members, the team, and linked providers/supports

Screening & assessment

Processing and determining appropriate eligibility

Maintenance of accurate electronic clinical records

Perform related and appropriate duties as assigned

PHYSICAL ABILITIES:

20 % of the time is spent making repetitive motions

50 % of the time spent sitting

10 % walking, bending, standing, stooping, crouching or kneeling

20 % of the time is spent using hands to type, write, or use controls

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

ENVIRONMENTAL CONDITIONS

Indoors, Environmentally controlled

Close Physical Proximity to coworkers

COMPETENCIES:

Must demonstrate the following competencies:

Diversity and Inclusion:

Foster an environment in which all members of the Clifford Beers community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of Clifford Beers. Employees must make every effort to:

o Treat others with respect

o Practice cultural humility

o Elicit and welcome different points of view

Integrity:

Act ethically with honesty and consistency regardless of the situation. Employees must make every effort to:

o Be accountable for his or her own actions

o Make decisions based on what is better for the families and employees o Build and maintain trust among co-workers and our families

o Uphold honesty in all actions

Excellence:

Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to: o Utilize data and research to provide the highest quality of care

o Regularly participate in professional development to stay abreast of most recent and progressive practices

o Promote continuous quality assessment and improvement

Communication:

The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others. Employees must make every effort to: o Oral Communication

Speak clearly and in an organized manner that can be easily understood Express ideas concisely and respectfully

Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication

Hold herself or himself accountable for pitch, speed, tone and volume of voice while speaking

Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance

o Written Communication

Write clear and concise sentences devoid of grammatical and spelling errors Tailor writing style to the audience of the message

Write in a respectful and tactful manner

As an organization committed to Anti-Racist practice, we strongly encourage people of color, LGBTQ , veterans, parents, and individuals with disabilities to apply. In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.)

If you need reasonable accommodations at any point during the interview process, please let us know.

We are an equal opportunity employer who will welcome everyone to our team

EDUCATION AND EXPERIENCE:

Bachelor’s level degree in a behavioral health field preferred OR 5 years of relevant experience

SKILLS:

Must be able to demonstrate:

Family Engagement:

o Knowledge of person centered care

o Appropriate guidance and facilitation skills of families in the context of the culture, health status, and health needs

Technical:

o Knowledge of basic group skills

o Basic negotiation skills

o Ability to delegate tasks and responsibilities

o Excellent time management skills

o Fully bilingual in Spanish and knowledge of Latine cultures

REQUIREMENTS:

Valid driver’s license and reliable transportation