Overview:
We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for overseeing and improving the customer service experience. This is a key leadership role that requires excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.

Responsibilities:

• 12 months assignment likely to be extended or converted based on the performance and budget.
• 100% onsite opportunity.
• Mon-Fri: 8:00 AM – 5:00 PM
• The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations.
• The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits. Duties include communicating dates and managing schedules with a variety of Client and customer contacts.
• Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and Chicago and events and attractions, and greeting customers and Client teams.
• The position entails aspects of facility management as well. Other duties can and will be assigned as necessary to fulfill the customer experience requirement.
• The successful candidate must possess excellent interpersonal skills, and a solid ability to communicate both verbally and written.
• Must be fluent with Microsoft products, and a knowledge of the corresponding Google products, and possess overall strong computer skills.
• Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.

Qualifications:

HS Diploma or GED required. Bachelors preferred.

Please note that only qualified candidates will be contacted for further consideration.

Job Types: Contract, Temporary

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 4 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Direct customer facing: 2 years (Required)
• Event planning: 1 year (Required)
• B2B: 1 year (Required)
• Microsoft Powerpoint: 1 year (Required)
• Presentation skills: 1 year (Required)

Work Location: In person