POSITION SUMMARY: Responsible for successful overall direction, administration, and coordination of all activities of the Hotel and Lodge Front Desk, Gift Shop, and Housekeeping in accordance with the CCCH's established policies, procedures, and controls. Support in training, staffing, and supervision of team. Monitor labor and operating supplies costs, be proactive monitoring of guest service scores and comments.
ESSENTIAL DUTIES: Specific areas of responsibility included, but not limited to:
Manage the Front Desk, Command Center, Gift Shop, and the Housekeeping Department to effect superior guest service, operational expertise, and achievement of projected revenues.
In coordination with the Director of Hotel Operations, create, develop, and implement an effective strategy for both the Hotel/Lodge, coordinating with all levels of staff to determine and achieve objectives for future growth and expansion.
Partner with Sales Manager to efficiently book small groups and tours, to book rooms as needed.
Exercise appropriate financial acumen and diligence with effective use of forecasts to schedule staff appropriately and control operating expenses.
Establish and maintain operating systems and procedural expertise to ensure impeccable guest service.
Prepare and review various reports, identify potential misinformation or discrepancies, and notify appropriate individuals for informational purposes or to correct.
Monitor and analyze service levels and general operations of all assigned departments on a regular basis.
Facilitate the flow of information by conducting regularly scheduled meetings with the staff.
Record inspection results, resolve guest complaints, and maintain accommodation standards daily.
Maintain adequate staffing levels by interviewing, selecting, training, and managing performance of Team Members.
Clearly communicate all property promotions, special events (Marketing and Hotel/Lodge) to department and outside-department staff using current Marketing collateral and ensuring it is availability throughout the property.
Perform other duties as assigned.
QUALIFICATIONS:
1.Education:
a. High School diploma, or Equivalent required.
b. College education/degree in hospitality or related field, preferred.
2.Work Experience:
a. Minimum 5 years’ experience in hotel management, required.
b. Additional education and/or related work experience may substitute for the minimum requirements of this position.
1.Knowledge, Skills, and Abilities:
a. General knowledge of luxury hotel/hospitality operations including but not limited to safety and security programs, staff management, forecasting, quality assurance, and service recovery techniques.
b. Strong computer skills (Microsoft Office, POS, reservation tracking systems).
c. Excellent communication (verbal, written) skills and be fluent (read, write, speak) in English. Bilingual in Spanish/English, preferred).
d. Able to maintain professional composure in fast-paced, high-stress environment and de-escalate tense situations.
2. Be at least: 18 years of age.
3. Able to demonstrate eligibility to work in the U.S.
4. Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.