Position Summary: The Operations Manager will support Department Heads of each operation at our RV Resort and obtain full responsibility in their absence. This position will require thorough knowledge of Guest Services, Housekeeping, Laundry, and operations within the resort. 

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Maintains excellent customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone. Uses suggestive selling techniques to sell site nights, increase occupancy and revenue.

• Preserves responsibilities for all aspects of all departments in the absence of Dept manager. 

• Supports and works with all Heads of Department (HOD) in all aspects of running the Resort. 

• Supervises the operations of Guest Services, Housekeeping, Laundry, and F&B to ensure an optimal level of service and hospitality is provided to the guests. 

• Contributes to and maintains established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations. 

• Ensures the premises are in operative condition as per category of the unit to receive & serve the guests. 

• Conducts regular operations team meetings with all the HOD daily/weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and any staff issues. 

• Monitors purchases and requestions of each department, the accounts receivable and the accounts payable. 

• Sustains inventory and inspection of stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.). 

• Calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise charges upon check-out and maintain accurate resort records.

• Inspects all departments for SOP implementation, cleanliness, ambience, service readiness, staff grooming & hospitality culture. 

• Supervises the coordination between all departments for smooth & efficient operations. 

• Meets with all dept. heads to review & train the staff to upkeep the human capital. 

• Upholds operation & overhead cost to maintain maximum revenue to the organization. 

• Answers calls 24 hours a day to resolve any urgent problems or emergencies. 

• Performs other duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following. 

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. 

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. 

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 

Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs. 

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others. 

Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources. 

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. 

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience: 

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. 

Language Ability: 

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. 

Mathematical Ability: 

Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry. 

Reasoning Ability: 

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. 

Computer Skills: 

Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer) 

Supervisory Responsibilities: Manages subordinate employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is typically moderate. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 
Benefits include:
7 Paid holidays
3 weeks annual PTO
Full 401K match up to 6%
Tuition Reimbursement
Benefits options available including Health, Vision, and Dental
Company paid STD and LTD.