Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking (4) Tier II IT Support Technicians for a 3-month contract to hire opportunity in Littleton, CO. These multifaceted roles will be supporting a variety of technology requests to include Windows, MAC, Mobile Devices, Hardware and Software Support. Additional responsibilities include: 

• Provide a complete resolution of any issues beyond the scope of this role by collaborating with other teams
• Ability to research and deploy fixes for Tier II troubleshooting
• Resolve internal customer task and incident tickets in ticketing system in a timely fashion, while providing great customer service
• Assist end-users with installation, configuration and ongoing usability of system hardware and software
• Verify functionality of hardware and manage workstations, printers and other related equipment
• Determine, identify and troubleshoot technical problems relating to software
• Install and configure software programs and applications
• Work with team members to troubleshoot both complex and routine computer issues
• Asset/Inventory management
• Communicate with employees by phone, email, messages, and on a technical conference bridge to solve technical problems
• Adapts quickly to changing circumstances, new standards, and requests by company management
• Acts quickly in Enterprise-wide outages and situations so the company can resume normal operations as soon as possible

Qualifications

• 3 plus years related experience and/or training; or equivalent combination of education and experience.
• Strong customer service skills; friendly, approachable and motivated with a strong work ethic and good customer service skills; a team player who has the ability to work effectively with all levels of company personnel
• Advanced troubleshooting skills to include analyzing error reports and elevating to advanced fix teams as needed with minimal to no supervision.
• Good analytical skills. Excellent oral and communication skills
• Knowledge of current MacOSX, Windows 10, Google G-Suite, Windows Active Directory, iOS, Android, MS Office
• Solid ability to solve practical problems. Ability to interpret a variety of instructions furnished in written or oral form.
• Team player who has the ability to work effectively with all levels of company personnel.
• Ability to use entry level scripting language (PowerShell)
• Experience troubleshooting logs to determine the root cause of failed installations
• Experience in asset management is a plus 

Additional Information

This contract-to-hire position will be located onsite/in office in Littleton (no remote options available). This role will ask for flexibility to work a variety of shifts as needed.