32 IT Desktop Support Jobs in Atlanta, GA
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IT Desktop Support
$48k-61k (estimate)
Full Time
3 Days Ago
CLIENTSOLV TECHNOLOGIES is Hiring an IT Desktop Support Near Atlanta, GA
Company Description
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking an IT Desktop Support Technician for a 3 month contract in Atlanta, GA. This role will be onsite/ in the office Monday- Friday from 8:00 am- 5:00 pm in downtown Atlanta.
In this role, you will:
This 3 month contract will be onsite/in the office Monday- Friday from 8:00 am- 5:00 pm in downtown Atlanta.
ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.
Job Description
We are seeking an IT Desktop Support Technician for a 3 month contract in Atlanta, GA. This role will be onsite/ in the office Monday- Friday from 8:00 am- 5:00 pm in downtown Atlanta.
In this role, you will:
- Apply technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites
- Apply technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites
- Respond to new customer support cases via phone email and chat
- Troubleshoot and accurately document customer issues
- Provide regular communication to the customer in a timely and professional manner
- Assist colleagues in the team with mentoring and training
- Assume ownership of customer issues and aim to resolve issues effectively, escalating cases Level 3 or product champions where necessary
- Assist in the testing of new product builds and releases
- Solve basic common user problems in real time, including software functionality problems and questions
- Respond to customer's operational queries
- Implementation of software updates
- Work closely with Engineering to ensure issues are accurately diagnosed and replicated
- Debug Software and Hardware issues and provide solutions to the customer
- Report, escalate, and manage resolution of customer's problems
- Manage account and ensure any product updates/new releases are matched to the customer's business case and strategy
- Site visits and conference calls with customers and partners as required
- Basic understanding Windows Active Directory
- Familiarity with CCD and/or Digital camera technologies for tuning and improving video image quality
- Strong computer skills, including MS Excel, Outlook, Windows Operating Systems
- Work experience in a Technical domain
- Typically qualified to HNC / HND level in electronics or another relevant subject, but may be qualified by experience
- Advanced troubleshooting of customer issues and be accountable for providing customers with timely resolution and feedback
- Be able to work comfortably in a fast paced environment
- Outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP
- A strong capacity and desire to develop customer service and communication skills
- The ability to manage multiple urgent issues in parallel
- SQL skills and ability to understand complex SQL statements
This 3 month contract will be onsite/in the office Monday- Friday from 8:00 am- 5:00 pm in downtown Atlanta.
Job Summary
JOB TYPE
Full Time
SALARY
$48k-61k (estimate)
POST DATE
04/30/2024
EXPIRATION DATE
05/15/2024
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The following is the career advancement route for IT Desktop Support positions, which can be used as a reference in future career path planning. As an IT Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Desktop Support. You can explore the career advancement for an IT Desktop Support below and select your interested title to get hiring information.
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