Santa Cruz is looking for a skilled and knowledgeable technician whom knows how to build, upgrade, repair, and maintain servers, run/terminate cables, configure access-point/routers/gateways, installation of security cameras, install and maintain workstations, troubleshoot business and home office connected devices and networks, knowledge of smart devices, plus skills and knowledge listed below and in our job description on our website.

ClickAway is foremost a retail company that provides device repair in store and at business and homes. We are a B2C and B2B service provider.

Please visit our website to learn more about our company and read through the full job description here:

https://clickaway.com/careers/

Wage:

• Non-exempt, full-time
• Hourly base wage dependent on City minimum wage DOE
• Additional earnings of 10% of GP per invoice
• End of Month bonus for reaching milestones
• All wages combined to approx $55-90K gross wage annually

Requirements:

• Eligible to work in the USA
• Consent to background and reference check
• Possess California Driver’s License and provide clean DMV record.
• Must be living within the area of our stores at time of application.
• Available to work during all business hours with Fri/Sat/Mon required days.

Minimum Experience with at least 2 years in:

• Designing, installing, configuring, and troubleshooting cabled, wireless and mesh computer networks.
• Cleanly routing and terminating ethernet cables.
• Familiar with using Ubiquiti and/or TP-Link product lines - especially remotely managed network.
• Familiar with Managed IT service monitoring software such as ConnectWise, Atera
• Hardware and some software troubleshooting and repair, upgrade, replace and install on computers
• Have customer service & sales experience, and comfortable working on commission.

In addition to working on networks, the Technician will receive devices from customers, listen and discuss the problems, diagnosis software/hardware, and provide appropriate steps for troubleshooting. IT Technicians will run diagnostic tools on Apple, Android, and Windows devices, networks, or other devices and present options to customers; take appropriate actions based on authorization from customers. Repair, replace, install, and/or upgrade hardware and software, or replace customers’ device entirely. Follow the appropriate standards of operation from check-in to resolution to check-out process.

A candidate will possess some or all the following experience/skills: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive.

Other duties may be required and assigned.

• Create a first-rate customer experience
• Knowledgeable on latest diagnostic tools for computers
• Understands parts of systems and able to identify computer components
• Networking – onsite jobs; homes, businesses, servers
• Set-up servers and set-up of Networks and/or troubleshooting networks
• Repair, replace, upgrade hardware within the device
• Install operating systems and software, programs, MS Office, financial programs, web browsers, email clients, etc.
• Knowledgeable regarding virus detection protocols and programs
• Manages deadlines and multiple priorities simultaneously
• Create invoices through Company ExtraNet system, breakdown pricing as needed per customer requests
• Accept payments from customers for services
• Sales of PCs, Macs and OS software
• Create Worker Orders, Purchase Orders, and Invoices
• Respond to email questions entered on website
• Answer customer telephone calls, utilizing scripts as provided

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Application Question(s):

• Would you be willing to consent to a background and previous employment reference check in accordance with local/state/federal law if hired?
• Are you available to work all hours and days of operation, but especially Fri, Sat, and Monday along with 2 other work days?
• We are looking for local talent; are you currently comfortable and able to commute to this location everyday and during commuter hours and do not need to relocate?

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)
• Computer Hardware Troubleshooting: 2 years (Required)
• IT Network installation & troubleshooting: 2 years (Required)

License/Certification:

• California Driver's License (Required)
• Authorization to work in the USA (Required)

Work Location: In person