IT TECHNICIAN:

ClickAway is a full retail, one stop shop for device purchase, repair, and upgrade. This is a sales, customer service, which is 2/3 of the job to generate business, then repair/install of computers/phones/printers/network devices, hourly paid plus commission earned including end of month bonus.

Please visit our website to learn more about our company. We are a full retail company and a one-stop shop for all technical repair, purchase, and installation.

https://clickaway.com/careers/

Wage:

• $55-$75k annual gross income (includes commisions and bonuses)
• Non-exempt, full-time, benefits
• Hourly base wage dependent on City minimum wage
• Commission earned from each gross profit transaction.
• End of month bonus opportunities

Requirements:

• Provide proof of eligibility to work in the USA
• Consent to background and reference check in accordance with local/state/federal laws
• Possess California Driver’s License and provide clean DMV record for review.
• Must be living within the area of our stores (sorry, we cannot assist with relocation)
• Available to work all operational hours, especially required Fri, Sat, and Mon.

Minimum Experience:

• Must have at least 1 years of Customer Service & Sales experience - we are business to customer, with retail section, providing services and products to customers.
• Must have at least 3 years of work experience in Hardware troubleshooting- how to diagnose, repair, upgrade, replace, and install components in computers.
• Full knowledge of fresh installation of new OS(Windows and/or Apple), data transfer, system backup, drivers, MS Office setup, email software, and similar popular services and products, including OS corruption fixes.
• Mac and PC experience: Laptop repair (replacement of components, keyboard, track pad, screen, etc) Desktop troubleshooting of components.
• Experience with access points, mesh networks, and setup of home office networks
• Preferred skills include tablet/printer/mobile device repair experience, but not required

The IT Technician will receive devices from customers, listen to their problems and then check-in the device (Customer Service skills). IT Technicians will run diagnostic tools on Apple, Android, and Windows devices, networks, or other devices and present options to customers; take appropriate actions based on authorization from customers (Sales skills). Repair, replace, install, and/or upgrade hardware and software, or replace customers’ device entirely. Follow the appropriate standards of operation from check-in to resolution to check-out process.

A candidate will possess some or all the following experience/skills: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive.

Other duties may be required and assigned.

• Create a first-rate customer experience
• Knowledgeable on latest diagnostic tools for computers
• Understands parts of systems and able to identify computer components
• Networking – onsite jobs; homes, businesses, servers
• Set-up servers and set-up of Networks and/or troubleshooting networks
• Repair, replace, upgrade hardware within the device
• Install operating systems and software, programs, MS Office, financial programs, web browsers, email clients, etc.
• Knowledgeable regarding virus detection protocols and programs
• Manages deadlines and multiple priorities simultaneously
• Create invoices through Company ExtraNet system, breakdown pricing as needed per customer requests
• Accept payments from customers for services
• Sales of PCs, Macs and OS software
• Create Worker Orders, Purchase Orders, and Invoices
• Respond to email questions entered on website
• Answer customer telephone calls, utilizing scripts as provided

Job Type: Full-time

Pay: $55,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Application Question(s):

• Would you be willing to undergo a background and reference check in accordance with local, state and federal laws?
• Are you available to work all operational hours and especially Fri, Sat, and Mondays?
• Do you live locally and are comfortable and able to commute to most/all our locations during commuter hours without relocating?

Education:

• High school or equivalent (Preferred)

Experience:

• Computer Troubleshooting: 3 years (Required)
• Customer Service: 1 year (Preferred)
• Sales: 1 year (Preferred)
• Network support: 1 year (Preferred)

License/Certification:

• Authorization to work in the USA (Required)
• California Drivers License (Required)

Work Location: In person