24 Manager of Access to Care Jobs in Cleveland, OH
Cleveland Rape Crisis Center is Hiring a Manager of Access to Care Near Cleveland, OH
- Responsible for hiring, training, supervision and performance management of staff in Access to Care
- Responsible for leading staff professional development efforts through training, supervision, and quality assurance
- Establish and monitor performance objectives; complete timely performance evaluations
- Identify and promptly respond to staff debrief needs to mitigate the impact of vicarious trauma
- Ensure that programs and staff achieve set goals
- Hold staff accountable for adhering to CRCC’s policies and procedures
- Co-facilitate regular monthly team meetings with other department Manager/s
- Ensure 24/7 coverage on the crisis hotline, chat, and text line
- Increase client access to services through the coordination of transportation or language access, if needed
- Serve as a member of CRCC’s multi-disciplinary team. Ensure service coordination through timely and effective communication with team members
- Engage in routine quality assurance reviews of services provided
- Monitor documentation to ensure integrity in service delivery
- Serve in weekly supervisor on-call rotation for after-hours team support, provide direct service as needed
- Support the Director of Access to Care in data analysis and program development
- Client Access Coordinator
- Client Access Specialist
- None
- Bachelor's degree in criminology, psychology, public health administration, or social services
- 3 years of experience in a related field (e.g. advocacy, mental health, crisis intervention)
- 2 years of supervisory experience
- Previous experience in the operation of a 24/7 program preferred
- Valid driver’s license and reliable transportation
- May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position
- In order to meet the needs of survivors of sexual violence and CRCC, this position requires work to be performed at any of CRCC locations and at locations within the community at times when needed
- Work is typically performed primarily remote, but in person as needed/requested
- Typical schedule is Monday through Friday, 9:00 am to 5:00 pm. In addition, the incumbent serves in weekly supervisor on-call rotation for after-hours team support, may be required to work outside of normal working hours/days (e.g. to provide 24/7 hotline coverage), and provide direct service as needed
Job Summary
Full Time
$73k-98k (estimate)
08/18/2023
06/08/2024
clevelandrapecrisis.org
ASHTABULA, OH
50 - 100
1974
$5M - $10M
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About Cleveland Rape Crisis Center
Cleveland Rape Crisis Center's mission is to support survivors of rape and sexual abuse, promote healing and prevention, and advocate for social change. With more than 50 employees and 100 volunteers, the Center reaches more than 44,000 people each year through its counseling, advocacy, prevention and training services in Cuyahoga, Ashtabula, Geauga and Lake counties. For more information, visit clevelandrapecrisis.org or call 216-619-6194. The Center's 24-hour rape crisis and support hotline is 216-619-6192 (call/text) or clevelandrapecrisis.org/chat. Please visit clevelandrapecrisis.org/care...ers to see current openings. Cleveland Rape Crisis Center is dedicated to building a culturally diverse and pluralistic staff committed to teaching and working in a multicultural environment. Qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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