5 Client Access Coordinator Jobs in Cleveland, OH
Cleveland Rape Crisis Center is Hiring a Client Access Coordinator Near Cleveland, OH
DEPARTMENT: Access to Care
REPORTS TO: Manager - Access to Care
CLASSIFICATION: Regular, Full-time
POSITION SUMMARY
This position is responsible for providing 24-hour survivor support services on Cleveland Rape Crisis Center’s crisis hotline, chat, and text line, as well as in-person care in hospitals and police stations. Client Access Coordinators serve as a shift lead and ensure all survivors and co-survivors of sexual violence and human trafficking in CRCC’s service area have immediate, 24/7 access to trauma informed support, education, crisis stabilization, and follow up services. This position is also responsible for completing initial intake, scheduling, and offering resources relevant to individual need.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as a shift lead for Client Access Specialists by troubleshooting complex client needs, offering debriefs to mitigate vicarious trauma, and elevating to the Manager of Access to Care when necessary
- Support the Manager of Access to Care in quality assurance reviews
- Co-facilitate new staff trainings; update training materials as needed
- Monitor documentation to ensure integrity in service delivery
- Serve in a weekly supervisor on-call rotation for after-hours team support, provide direct service as needed
- Offer confidential, trauma informed services to all survivors and co-survivors contacting the crisis hotline, chat, or text
- Respond in-person to emergency departments, police stations, social service organizations and other safe places in Cuyahoga, Lake, Ashtabula and Geauga counties to support survivors and co-survivors
- Demonstrate expert-level listening and communication skills to cultivate a safe physical and emotional environment for individuals seeking services
- Maintain accurate and up-to-date knowledge of all services and resources, both within and outside of CRCC
- Facilitate communication with law enforcement, medical professionals and others on behalf of the survivor
- Complete initial intakes for individuals seeking CRCC advocacy, trauma therapy, or case management services
- Increase client access to services through the coordination of transportation or language access, if needed
- Submit complete and accurate documentation of all services provided
- Ensure service coordination through timely and effective communication with team members
- Participate in regular monthly team meetings
- Associate’s degree in criminal justice, psychology, social work required, Bachelor’s preferred
- 2 years of experience working on a crisis hotline or related work with survivors of trauma
- Valid driver’s license and reliable transportation
- May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position
- In order to meet the needs of survivors of sexual violence and CRCC, this position requires work to be performed at any of CRCC locations and at locations within the community
- Typical schedule is initially determined upon placement into the position but is subject to change due to CRCC needs; overtime may be required (e.g. remain with survivors at a hospital/police department call until call is complete)
- Typical schedules is Day shift with the expectation of working on call hours on any shift
- Incumbent is required to participate in regular monthly team meetings that may be held in the evenings or on weekends
Cleveland Rape Crisis Center is dedicated to building a culturally diverse and pluralistic staff committed to teaching and working in a multicultural environment. Qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender, identity/expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Summary
Full Time
$68k-90k (estimate)
01/12/2024
06/03/2024
clevelandrapecrisis.org
ASHTABULA, OH
50 - 100
1974
$5M - $10M
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About Cleveland Rape Crisis Center
Cleveland Rape Crisis Center's mission is to support survivors of rape and sexual abuse, promote healing and prevention, and advocate for social change. With more than 50 employees and 100 volunteers, the Center reaches more than 44,000 people each year through its counseling, advocacy, prevention and training services in Cuyahoga, Ashtabula, Geauga and Lake counties. For more information, visit clevelandrapecrisis.org or call 216-619-6194. The Center's 24-hour rape crisis and support hotline is 216-619-6192 (call/text) or clevelandrapecrisis.org/chat. Please visit clevelandrapecrisis.org/care...ers to see current openings. Cleveland Rape Crisis Center is dedicated to building a culturally diverse and pluralistic staff committed to teaching and working in a multicultural environment. Qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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